E-Commerce Sales Support Consultant E-Commerce Sales Support Consultant …

Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
E-Commerce Sales Support Consultant
eCommerce Support Consultant II Jacksonville, FL/en-US/BKC/job/Jacksonville-FL/eCommerce-Support-Consultant-II_20-1306/apply Position: eCommerce Support Consultant II Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


Serves as a senior contributor with expertise in particular business processes and/or Black Knight products. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems.


  • Provides expert level product support to Black Knight clients by resolving moderate to complex business and functional issues.
  • Maintains and fosters the relationship between the clients and Black Knight by ensuring client satisfaction, maintaining professional and timely client communication and timely resolving reported issues.
  • Expertly researches and documents client issues, technology, or regulations related to system functionality.
  • Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes.
  • May devise and/or modify processes and procedures to achieve greater efficiencies.
  • Conducts a variety of tests such as system, integration, disaster recovery readiness, and acceptance tests.
  • Mentors, guides, advises and/or checks the work of less experienced Technology Business Consultants.
  • May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
  • May serve as pre-sales support specialist when needed.
  • Performs other related duties as required.


A Bachelor's degree or the equivalent combination of education, training, or work experience.


Prior experience with Black Knight products highly preferred.

Mortgage or Home Equity Servicing experience preferred.

Functional knowledge in one or more of the following area(s) preferred:

  • Customer Service
  • Default
  • Escrow
  • Special Loans
  • Investor
  • Year End
  • Cash


  • Familiarity with Black Knight products and services.
  • Knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements.
  • Knowledge of the tools, techniques and principles used in defect tracking, customer service.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).
  • Willingly shares relevant knowledge and expertise.
  • Excellent analytical, decision-making, problem-solving, negotiation and conflict management skills.
  • Ability to work independently and as part of a larger team.
  • Ability to persuade and influence others on the best approach or work around.
  • Excellent organizational and time management skills.
  • Resourceful and proactive in gathering information and sharing.
  • Detail oriented, and able to quickly adapt to changing priorities.

Technology Business Consultant II

Intermediate professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires at least three years of demonstrated business analysis/consulting experience, a minimum of three years of mortgage and home equity services consulting or management experience, and demonstrated technical capabilities.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location: Jacksonville, FL Time Type: Full timePosted 2 Days AgoFull time20-1306 The Industrys Leading Provider of Technology, and Data and Analytics Solutions

Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership. 

Black Knight's offerings include:  

  • Leading origination, servicing and default technologies for lenders and servicers 
  • Data and analytics solutions to help improve performance, reduce risk, identify opportunities and make more informed decisions 
  • Information solutions that facilitate and automate many of the business processes across the loan lifecycle, including workflow solutions, invoice management technology, business intelligence and mobile applications
  • Consulting services to help develop strategies that will drive transformative change aimed at improving organizational efficiency, reducing overall costs and increasing customer service and competitiveness
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