Fraud Operations Analyst - Miami Lakes, FL

  • Competitive
  • Miami Lakes, FL, USA Miami Lakes FL US
  • Permanent, Full time
  • BankUnited, N.A.
  • 14 Aug 18 2018-08-14

Fraud Operations Analyst - Miami Lakes, FL

SUMMARY: The primary purpose of this position is to detect, prevent, investigate and recover financial fraud by performing detailed monitoring of moderate to complex account activity and client behavior analyses while ensuring compliance with regulatory and operational policies, including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act; NACHA, Visa Operating Rules and the Banks policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

* Analyze and monitor daily reports generated to detect fraudulent card, check, ACH, wire transfer, malware and online banking activity and take the appropriate action according to policies and procedures.

* Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases.

* Ensure investigations and resolutions comply with applicable laws, Bank policy, and industry leading practices to reduce the Bank's exposure to civil litigation.

* Responsible for documenting research findings and actions on cases for possible referrals for Suspicious Activity Reporting.

* Process and analyze Electronic Funds Transfer (EFT) customer fraud claims according to regulatory guidelines, NACHA, Visa Operating Rules and bank policy and procedures.

* Investigate credit report disputes for demand deposit and saving accounts.

* Serve as a branch support for unusual, suspected/confirmed fraud, or undesirable activity.

* Contact and effectively communicate with customers as needed via multiple channels (phone, email, secure messages) to validate information and confirm authorization of transactions (wires, debit card, etc.) or other account activity.

* Will perform general account handling functions such as; close account determination, holds and restrictions, effectively in a manner that prevents fraud while minimizing negative customer impact.

* Perform overdrawn account charge off processes including the reporting of losses and recovery to consumer reporting agency and debtor mail notification.

* Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately and timely.

* Thoroughly manage alerts and cases according to existing procedures ensuring accurate and detailed documentation and that Suspicious Activity Reporting recommendation procedures are followed.

* Complete all job related training in a timely manner and attend seminars or continuing education as directed. Remain current with arising fraud trends.

* Perform any other assignments as directed by Management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be knowledgeable of Regulations/Acts that pertain to the job functions which include but are not limited to; Regulations E, CC, GG, and V; the FCRA, FACT Act, Bank Secrecy Act; NACHA and Visa Operating Rules.

Must have knowledge and experience in bank operations, fraud detection of plastic card/ACH fraud, Identity Theft, check fraud, wire fraud, online banking fraud and other related fraud.

EDUCATION and/or EXPERIENCE: College degree preferred. 3+ years' work experience in similar setting with financial fraud exposure. 2+ years of financial fraud prevention and detection experience preferred. Intermediate to strong understanding of financial transactions, is required.