Business Support - Associate Business Support - Associate …

State Street Corporation
in Atlanta, GA, United States
Permanent, Full time
Be the first to apply
State Street Corporation
in Atlanta, GA, United States
Permanent, Full time
Be the first to apply
State Street Corporation
Business Support - Associate
This position supports State Street Global Services, Alternative Investment Solutions (AIS) business. This position will provide the candidate exposure across multiple applications on the Global Real Estate Platform (GREP). A core responsibility will be assisting end users on day-to-day system issues and on-boarding new clients on the Global Real Estate Platform (GREP). You will have the opportunity to assist and implement ideas that streamline processes and enhance controls, and diagnose, design, test and implement solutions for smaller projects or aspects of large, complex projects.

  • Providing daily user support on GREP, including trouble shooting and resolving any ad hoc issues experienced by users in a timely manner. Working closely with users and using the opportunity to
  • Configuration of new funds onto the platform, including assisting users in the designing the appropriate configuration set up in line with client needs
  • Serve as subject matter expert on the applications and recommend and implement enhancements, working closely with IT during the development, testing, deployment of the enhancement to production, and preparing documentation of the new features to be distributed to users
  • Facilitate working group sessions, as needed, to drive initiatives forward, including obtaining consensus and approval from all stakeholders
  • Interface and collaborate across key internal stakeholders (business, IT and project teams) and external parties to deliver results and ensure consistent service delivery, client solutions and client satisfaction
  • Assist to promote a collaborative cross-business environment that fosters change
  • Support and assist with the end-to-end planning,, implementation of business-as-usual projects including supporting multiple work streams and working groups within a large strategic initiative
  • Facilitate the creation and maintenance of effective internal controls and the implementation of corrective actions to address any process and control deficiencies
  • Participate in projects across the full breadth of AIS's geographic regions
  • Develop and provide end-user training on GREP application on an ongoing basis

Background Required:
  • Bachelor's degree in Business, Finance, Accounting or equivalent. An understanding of accounting concepts is required. This position will not provide accounting experience (that a typical Fund Accountant would get) but will provide an exposure into the workings of multiple funds being reported. The configuration of a fund and its' ongoing maintenance is what provides the desired result for the Fund accountant.
  • Strong communication skills both verbal and written to communicate
  • Experience in managing multiple projects simultaneously and demonstrated strong finance/accounting business background
  • Highly motivated self-starter willing and able to learn in a short period of time
  • Ability to work independently or as a team member on projects of varying size and scope
  • Ability to quickly adapt to constantly changing requirements and business needs
  • Intermediate Excel skills (pivot tables, v-lookups), PowerPoint, Word
  • Demonstrated ability to document procedures and create user manual and truly support users in terms of navigating the system and answer questions
  • Serve as the main point of contact for end users needing assistance with technology issues or needing guidance for how-to questions
  • Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user's point of view to ensure easy usability once implemented.
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.