Basic Function: The Regional Client Services (RCS) teamprovides on-site Corporate Services leadership, Firm Management support andBusiness Unit client relationship management with one integrated team. The roleis based in the Chicago Office and leverages the full range of CorporateServices managed functions.
The successful candidate is responsible for the dailyoversight of Corporate Services(CS) for the Central Region, working closely with all CS Functions across theAmericas. This position will report intothe RCS Regional Executive Director.
The RCS Vice President is the daily point of contact andrelationship manager for all CS services delivered onsite for the various BusinessUnits (BUs). The successful candidatewill act as the location liaison between the sites different business units andCorporate Services in New York. Additionally, the role includes managing adirect report for the remote locations and oversite of related initiatives andstrategy including space management, ad hoc Real Estate projects and BusinessContinuity events and planning.
The successful candidate will develop and manage CSstrategies that support Morgan Stanleys corporate objectives and Firmvalues. The candidate also ensures thatall services to BUs and internal clients are carried out in a complete andcompetent manner and that business guidelines are adhered to in every aspectand align with CS global standards and objectives.
Principal Responsibilitiesand Duties:
Responsible for the daily management of thefollowing functional areas including, but not limited to, reception, mailservices, reprographics, pantry, records management, security, space and movelogistics, facilities and life safety. The Regional Client Services VicePresident will liaise with BUs as the point of contact for all CS Managementrelated issues, ensuring effective control and quality service delivery toMorgan Stanleys offices , and the internal clients located therein
Ensure the coordination and communicationbetween the BUs, Infrastructure Teams (as they relate to the integrity of siteenvironment (critical systems support)) and New York CS in regards to CSprojects, staffing projections, providing regular updates
Maintain strong relationships with clients sothat the business can maximize the value of those relationships and maintain apositive reputation
Assume responsibility for all client relatedmatters requiring escalation. Serve asthe primary point of contact for resolution of those matters
Serve as key relationship manager with onsitevendors responsible for the services they provide to Morgan Stanley and theinternal clients they serve.
Foster a positive team environment with theonsite vendors which include , but arenot limited to, reception, mailservices, reprographics, pantry, records management, security, space and movelogistics, facilities and life safety
Manage the Firms exposure to business risk bycontinuously reviewing operational procedures and standards
Assist with space planning by serving as on-sitecontact to confirm demand projections, assist with ad hoc space requests andliaise with regional Real Estate contacts
Work closely with Financial Controllers onbudget and expenses. Leverage costsavings opportunities when applicable
Report to and advise global CS EmergencyResponse Team in the event of actual or potential business interruptingincidents
Act as point-person for all sustainabilityefforts in coordination with CS regional office management
Occasional travel and weekend/after-hours workrequired; given nature of the role, the successful candidate is expected to beaccessible by phone 24/7
Excellent communication skills and ability to influence at all levels of the organization
Strong interpersonal skills and knowledge of relationship management best practices
Self-starter who is comfortable working in a fast paced environment and inspires the trust and confidence of local, regional , and global management
Keen analytical and research abilities
Strategic thinker with understanding of how our work place strategy impacts the organization
Team player with experience managing large teams
Strong problem solving and conflict resolution capabilities; proven follow through skills
Strong vendor management skills, particularly in managing performance based contracts and developing strategic alliance/partnership with services providers
Strategic thinking and ability to identify areas for improvement
Written and verbal English fluency
Experience with client relationship management in the areas of hospitality or facilities
Move coordination and supervision experience
Familiarity with critical infrastructure equipment (HVAC and electrical)
Project management knowledge, particularly in office expansion/renovation
Experience in corporate real estate and/or facilities management