Futures Desk Specialist Futures Desk Specialist …

in Chicago, IL, United States
Permanent, Full time
Be the first to apply
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Futures Desk Specialist
Futures Trade Desk Specialist - 2nd Shift Chicago, IL/en-US/External_Career_CBOE/job/Chicago-IL/Futures-Trade-Desk-Specialist---2nd-Shift_R-1029/apply Job Description Responsibilities Technical Support
  • Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (e.g. FIX, BOE, PITCH), trading and features/function using the Deliver Plus One standard
  • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Provisioning internal/external user web tool access
  • Testing/understanding changes to systems and functionality prior to deployment
Trading Support
  • Support sales team with data/order type behavior requests
  • Service manual Cancel Order from TPHs
  • Futures Settlement Price Verification
  • Service and Support Block Trade and ECRPs
  • Trade reviews
  • Voluntary price adjustment management
  • Clearing/trade bust/adjust support
  • Data mining and research
Operational System Monitoring
  • Perform daily system startup/shutdown checks
  • Monitor exchange systems and keep dashboards green
  • Futures Audit Logs queue (automated procedural tracking system)
  • Auction/Rotation monitoring
  • Futures Product Management (i.e. creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
  • Ad hoc project assignments
  • Equivalent of Bachelors degree or higher
  • Ability participate in weekend testing as required
  • Two to five years experience in a securities related or technical support position
  • Proficiency in Windows and Linux desired
  • Strong troubleshooting, problem-solving and customer service skills
  • Vigorous desire to learn Bats technology and to be an Futures SME
  • Ability to work well in a dynamic team oriented environment
  • Excellent written and verbal communication skills


Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links:

Posted 3 Days AgoFull timeR-1029

Cboe is always looking for intelligent, innovative and hard-working individuals. Our success is based on our talented team of industry and technology professionals, which we believe is the strongest in the industry, and we pride ourselves on hiring the best and brightest.

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