New Accounts Principal Approver

  • Competitive
  • Chicago, IL, USA
  • Permanent, Full time
  • TradeStation
  • 13 Nov 17 2017-11-13

This position will will work in a professional and rapidly changing environment approving customer account applications in the Account Services Department. Duties include ensuring all required customer information has been provided on the account application; reinforcing department policies and procedures; mentoring department Representatives by delivering training and coaching as needed or directed; and delivering world-class customer service to both internal and external clients.

ESSENTIAL JOB FUNCTIONS:

  • Use knowledge of industry and internal requirements to review and approve new accounts in all asset classes while also assessing customer risk to TradeStation
  • Use discretion when making decisions on risk to TradeStation during the account opening process
  • Ensure that the customer identification program has been properly executed on all accounts that have been submitted for approval. This task requires knowledge of account opening risk management and Anti-Money Laundering policies, procedures and best practices
  • Accurately create, update, and maintain TradeStation’s customer management database in accordance with industry rules and regulations
  • Subject Matter Expert (SME) providing guidance and direction to both external and internal clients
  • Ability to step in as needed to complete the roles of Representative and Associate due to changing volume that may require additional resources
  • Review, post, and manage desktop procedures on department’s SharePoint site
  • Any and all task as assigned by Account Services Director or Manager

KNOWLEDGE, SKILLS & ABILITIES:

  • Self-starter requiring minimal supervision and direction including, but not limited to, a demonstrated knowledge of brokerage operations, customer identification programs, and suitability determinations
  • Effective problem solving skills to assist other Representatives to identify and resolve account opening scenarios
  • Excellent phone skills with a customer-focused attitude
  • Analytical thinker with the ability to organize, manage and track detailed tasks with frequently changing priorities
  • Ability to work quickly and accurately in a fast paced, dynamic environment
  • Detail oriented to ensure the accuracy of customer correspondence and databases
  • Proficient in Microsoft Office and other applicable applications

EDUCATION & EXPERIENCE:

  • Bachelor’s degree with 3-5 years of related experience in a professional support role in brokerage operations
  • Knowledge of practices and procedures used in the securities industry
  • 1-2 years prior training and coaching experience

CERTIFICATIONS REQUIRED:  

  • FINRA Registrations 7, 63, and 24 required
  • Series 3, 30 and 4 a plus
  • Series 3 and 4 to be obtained within 90 days of hire