Operations Support Associate Operations Support Associate …

in Chicago, IL, United States
Permanent, Full time
Be the first to apply
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Operations Support Associate
Operations Support Center Associate (2nd Shift) Chicago, IL/en-US/External_Career_CBOE/job/Chicago-IL/Operations-Support-Center-Associate--2nd-Shift-_R-1039/apply Job Description

The OSC Associate will be responsible in providing customer support and production level operational oversight of nightly options product processing which includes options listings and Index settlement processing as well as support of other exchange related systems. These are real-time systems that are actively utilized by the most demanding professional market participants. This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems and ensuring systems maintain a healthy state and troubleshooting when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.


Technical Support

  • Provide first level and first-class support answering questions spanning a variety of Cboe supported platforms and resolving customer issues related to Options product listings APIs, trading and features/function using the Deliver Plus One standard
  • Processing nightly option listings across all Options exchanges for accuracy
  • Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
  • Testing/understanding changes to systems and functionality prior to deployment
  • Logical port creation and modification of default settings
  • Investigate error logs and order trails, troubleshoot network issues and review relevant logs (e.g. FIX)

Trading/Product Support

  • Support options listings on the Cboe Options Exchanges
  • Support business teams with inquires regarding option listings
  • Verification of settlements for Index options on a daily basis
  • Support of the Cboe Trading Floor
  • Support of Cboe related products and trading support applications, where needed (e.g. LiveVol, Index Platform, PAR, etc)
  • Assist third party clients with configuration set-up and troubleshooting
  • Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)

Operational System Monitoring

  • Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)
  • Perform daily system startup/shutdown checks
  • Monitor systems and keep dashboards green
  • Monitor database health tools
  • Ad-hoc project assignments

Job Requirements:

The ideal candidate will possess:

  • Bachelors degree or higher in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline preferred
  • 2+ years experience in a securities related or technical support position
  • Ability to participate in weekend testing, weekend system verification and weekday off-hours support paging as required
  • Proficiency with Windows required
  • Proficiency in SQL preferred
  • Proficiency with Linux preferred
  • Proficiency with Agile Development Methodology preferred
  • Strong troubleshooting, problem-solving and customer service skills required
  • Excellent written and verbal communication skills required
  • Strong attention to detail required
  • Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines.
  • Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
  • Ability to work well in a dynamic team-oriented environment
  • Experience with order-entry trading platforms preferred
  • Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order life cycle related workflows preferred

The Cboe Experience

Whether you are just beginning your career or are a senior-level professional, working at Cboe will offer you countless opportunities to develop skills, make an impact through meaningful contributions, and gain rich experiences at an accelerated pace. By working collaboratively with smart, genuine and hardworking colleagues, you will build enduring relationships through frequent collaboration that will serve you well throughout your career, regardless of your chosen path. And, along your exceptional career journey at Cboe youll receive amazing benefits and robust rewards.

Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links:

Posted 2 Days AgoFull timeR-1039

Cboe is always looking for intelligent, innovative and hard-working individuals. Our success is based on our talented team of industry and technology professionals, which we believe is the strongest in the industry, and we pride ourselves on hiring the best and brightest.

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