Senior Product Support Specialist Senior Product Support Specialist …

Crowe
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Crowe
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Senior Product Support Specialist
Senior Product Support Specialist Req #: 21400 Location: Chicago, IL US Job Category: Applied Technology Your Journey at Crowe Starts Here

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing.

Job Summary

Our Applied Technology - Healthcare team at Crowe is looking for a Senior Product Support Specialist. This role will be responsible for providing day to day guidance and direction related to Healthcare Technical Support Services. This includes helping establish and maintain uniform processes such as incident management, software and/or service delivery implementation, and access management along with team/resource oversight. This role will need to gain a strong understanding of the products/services from a business and technical perspective to be efficient in solving some of our clients' and stakeholders most pressing issues. This position will need to have an intermediate technical background which will help assist in areas such as database maintenance and development and infrastructure planning. The role will also require strong communication skills that will allow for productivity of both technical and business in nature.

Primary duties and responsibilities:
- Take on a role in helping implement uniform processes and procedures related to technical product and service delivery
- Handle customer support cases via email or phone utilizing ticketing system
- Execute various technical tasks related to the support and implementation of a product and/or service
- Troubleshoot various issues related to server configurations, application configurations, and/or data issues
- Interact with various product and service datasets as part of support and implementation responsibilities
- Act as liaison between users and the product development teams
- Assist with SOC compliance activities
- Liaison daily with both technical and business stakeholders
- Identify, create, and maintain documentation related to each product and services tasked with supporting

Qualifications

- Minimum 3 years of work experience in an externally facing support, product, and/or technical support role
- Minimum 3 years of work experience dealing Microsoft SQL technologies, including SSIS and SSRS
- Experience with T-SQL
- Some experience working with Microsoft Azure
- Ability to develop product knowledge in a domain area, and across product lines
- Excellent communication skills to manage user expectations
- Ability to work both independently and within a team
- Ability to prioritize and manage several milestones and projects efficiently
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Exposure to various ITSM frameworks such as ITIL is a plus

About the Team:

Applied Technology professionals at Crowe lead the software development efforts for the firm and build technology solutions in a consistent and reliable way. Applied Technology owns the software development competency for the firm, which is tied to standardized processes, practices, policies and controls for client-facing products and projects. Team members share expertise across various industries, targeting manufacturing and distribution, government, healthcare, financial services, and private equity groups based on demand from other Business Units. You will learn and build on a wide range of technologies in an environment where innovation and new ideas are highly encouraged.

Hop on board to join one of the fastest growing technology consulting practices in the industry!

Our Benefits:

At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package.

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

More about Crowe:

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

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