Software Support Specialist Software Support Specialist …

Wolters Kluwer
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Wolters Kluwer
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Software Support Specialist
Software Support Specialist Software Support Specialist USA-IL-Chicago-West Adams St/en-US/External/job/USA-IL-Chicago-West-Adams-St/Software-Support-Specialist_R0009556/apply

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.

The Software Support Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Support Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies.  Enablon is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.

The Support Specialist is directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, configuration, development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and coaching. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month.

The Support Specialist is an independent thinker who understands and does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services.

Job Qualifications & Experience

  • A minimum 1-year of professional experience in a software related field.
  • Knowledge of object-oriented programming concepts. 
  • Proficiency in at least one programming language including C, C++, VB, .NET or other.
  • Proficiency in at least one of the following: HTML/CSS or JavaScript.
  • Knowledge of database design concepts
  • Ability to quickly learn a new proprietary software programming language
  • Provides solutions to a variety of technical problems of moderate scope and complexity.
  • Ability to work under general supervision while following established procedures.
  • Contributes to the completion of milestones associated with specific projects.
  • Experienced with frequent inter-organizational and outside customer contacts. 
  • Demonstrated performance in providing solutions to difficult technical issues associated with specific projects.

Education:

  • Bachelor’s Degree in Computer Science, Software Engineering or equivalent field.

Delivery

  • Provide consulting services to Enablon clients
  • Design, configure, test and deliver fixes and enhancements for client solutions
  • Facilitate client meetings consisting of:
    • Technical expertise
    • Subject matter expertise
    • Coaching / training
    • Troubleshooting
    • Defect management and qualification
  • Comply to Service Level Agreements
  • Analyze technical feasibility and propose estimates with solutions to meet client requirements
  • Manage client expectations and ensure satisfaction
  • Comply to support processes, best practices, and maintain documentation

Organizational skills

  • Leadership & Autonomy
  • Manage own workload and priorities
  • Escalate effectively and when necessary
  • Actively participate in own career development and continuous improvement
  • Provide pro-active reporting to the Support manager
  • Update the knowledge base and produce new articles
  • Collaborate with Product Managers and Developers to improve products
  • Complete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on time

Communication

  • Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)
  • Professionally interact with people, both internal and external to the organization through various media
  • Write clear processes, best practices and other documents

Travel requirements

  • Occasional travel to Customer on-site events Training and Workshops
All Locations: USA-IL-Chicago-West Adams StPosted 2 Days AgoFull timeR0009556

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Software Support Specialist
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