Support Consultant Support Consultant …

Northern Trust
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Northern Trust
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Support Consultant
Salesforce Support Consultant New 📅 80248 Requisition # 📅 2 days ago Post Date About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today. The Salesforce consultant is responsible for business analysis, application development and support for cloud-based solutions. The Salesforce consultant will work closely with Northern Trust’s Salesforce technical architect and Salesforce developers to leverage features and functions of the Salesforce.com platform to implement and support Sales and Service Cloud solutions for our clients. Responsibilities: • Participates in requirements gathering, design workshops to understand applications’ functionality and Support requirements for the team to take on • Level 2 and 3 Salesforce support / interaction with business and other teams • Tool/technical assessment for releases • Build design documents • Feasibility analysis • Support technical architecture of the solution • Defines mapping specifications for integrating Salesforce with other enterprise applications • Application support, incident analysis and problem reduction • Lead and mentor the Salesforce support team onsite and offshore Qualifications • Bachelor’s degree in Computer Science or equivalent • 4+ years of experience in SalesForce.com project implementation and experience in enterprise level project and regional rollout • Full life cycle implementation and support, hands on technical knowledge and architecture solutions required • SalesForce.com certifications and good knowledge of the Salesforce.com platform (i.e. Visual force, Apex, Salesforce Lightning, Integration etc.) • Experience migrating from Classic to FSC and Lightening • Able to work well in a cross functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture • Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners. • Excellent customer service and eager to help and learn leading edge technologies (SF and other supporting services and components) • Good communication skills; written and verbal • Support experience with multi-channel applications (web, mobile, API, etc.) • Understanding of Software Development Lifecycle (SDLC) and/or other methodologies • Experience working on projects in an Agile/XP environment • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients • Leadership and management background • Independent work skills • ITIL certification a plus; 24 x 7 firecall support required
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