Consumer Investments Operations Team Manager Consumer Investments Operations Team Manager …

Bank of America Merrill Lynch
in Rolling Meadows, IL, United States
Permanent, Full time
Last application, 30 Nov 20
Competitive
Bank of America Merrill Lynch
in Rolling Meadows, IL, United States
Permanent, Full time
Last application, 30 Nov 20
Competitive
Consumer Investments Operations Team Manager
Job Description:

Oversee a team and execute strategy for a Merrill Edge Operations team of front line associates.
• Lead a team of operations associates in the day-to-day responsibilities
• Responsible for day to day coaching, mentoring, and performance
• Deliver on performance goals
• Enforce policies and procedures and administers best practices in order to remain up to date on all Risk and Regulatory requirements
• Demonstrates strategic thinking and supports change.
• Deliver a consistent client experience and continuously improves client satisfaction
• Fosters an inclusive work environment
• Ensure all regulatory and compliance standards are met and maintained
• Fosters strong relationships with partners
• Motivate and retain a team of diverse associates
• Participate in leadership rotation across multiple teams within Merrill Edge to gain perspective, exposure and insight to management career opportunities within Merrill Edge
• Complete assigned courses throughout program
• Availability to provide leadership coverage as required to operate the business.

Required Skills:
  • Process orientation with exceptional attention to detail
  • Risk focus, sound judgment, and ability to make meaningful decision
  • Drive to exceed expectations and find ways to improve processes
  • Capable of effectively coaching and mentoring team to meet metrics
  • Ability to effectively manage workload in a fast paced environment
  • Excellent interpersonal, leadership and oral/written communication skills
  • Capable of multi-tasking and working efficiently under stress and high volume
  • Strong organizational and teamwork skills
  • Knowledge of Merrill Edge systems
  • Ability to network and foster strong relationships across an organization

Desired Skills:
  • Operational experience
  • Superior client service proficiency
  • Ability to coach with a passion for excellence
  • Prior Management experience
  • Knowledge of Merrill Edge processes, systems

Enterprise Job Description:
Working in a service and sales environment, incumbents are responsible for hiring, training, coaching, and supervising a team of associates in the Consumer Investments Solutions & Client Services organization. The responsibilities of this role include: ongoing coaching to associates to provide an optimal client experience; supervision of day-to-day activities; perform monthly performance reviews of all team members and provide constructive feedback; work with the Division Manager in the hiring and training of new personnel; ensure the schedule adherence and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the behavior and professionalism of all team members; promote work unity improvements to current workflow processes; resolve all client issues that are elevated to supervisory level.

Shift:
1st shift (United States of America)

Hours Per Week:
40
Learn more about this role

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