Core Operations, Senior Associate
Manage and plan resources ensuring delivery of outcomes are consistent, timely and accurate
•Maintain understanding of client SLA provisions and relevant KPIs to ensure delivery of the highest quality of client services
•Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve
•Understand risks and make sure that appropriate, clearly defined controls are established and executed
•Supports environments for continuous team review and peer group collaboration to identify process improvement opportunities
•Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed
•Provide Subject Matter Expertise for new business on-boarding and other projects as required
•Effective messaging & communication
•Manages and oversees service delivery for operational and risk activities i.e. inquiry resolution, requests, pricing, custody, loan and credit facilities, account administration activities, online application support, and monitor receivables/billing collections
•Monitor and comply with changes to the 'risk' escalation chain including communicating amendments to staff where needed e.g. issues and suspicious transactions
•Perform other duties as required. Qualifications include:
•BS/BA degree and/or minimum of 2-4 years of related experience, preferably in financial services industry
•Knowledge of double-entry accounting, including ledger preparation/review/controls is a requirement.
Investment accounting ledger experience preferred.
•Strong verbal and written communications skills.
•Must possess leadership skills.
Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.