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Help transform markets anywhere around the globe.☰ Client Service Specialist New 📅 20000694 Requisition # 📅 2 days ago Post Date Apply for Job Share this Job Sign Up for Job Alerts Job Purpose
This Client Service Specialist role is an elevated level of customer support for ICE Data Derivatives clients. The Derivatives and Valuation Support team covers all ICE Data Services Desktop and Valuation/Data clients across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities, and Credit Derivatives) and 100s of different instrument types. Client Service Specialists are responsible for providing subject matter expert levels of support for ICE Data Derivatives products and services and acting as a named point of contact for a segment of high value clientsThe ideal candidate will have financial market knowledge and basic expertise with the OTC derivatives market, as well as experience working directly with major/large accounts. They must also possess outstanding customer service skills and think broadly about the overall client experience. A significant part of the job is working with clients on queries regarding the operation of the companys products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by having a deep understanding of the products used by the client as well as familiarity of how clients consume the products and services. This role also requires knowledge of the technical processes necessary for the successful delivery of the companys product offering, as well as creating and maintaining strong relationships with internal groups like Market Data. This is a high profile role and an important bridge between Customer Support and the Sales Organization. Responsibilities
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