Client Service, Senior Associate Client Service, Senior Associate …

State Street Corporation
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
Client Service, Senior Associate
Grow your career at State Street
From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. We're a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have - on our clients, our communities and each other.

We're committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.

In the role of Client Service Specialist you will be responsible for:
Job Duties and Responsibilities:
  • Ensure consistent service through management of SLA's contracted by the client
  • Manage Client inquires and ensure timely response and resolution
  • Manage inquiries from operations team and proactively communicate service-related trends or issues to the Client Service team
  • Provide executive level reporting on service delivery to enable client service teams to proactively communicate service issues and solutions
  • Conduct analysis into high level service trends, root cause analysis of issues
  • Support the execution of client related strategic initiatives tied to the account plan
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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