Director, Design Strategy (Fidelity Labs- Boston)

  • Competitive
  • Boston, MA, USA
  • Permanent, Full time
  • Fidelity Investments
  • 18 Dec 17 2017-12-18

Director, Design Strategy (Fidelity Labs- Boston)

As a member of the Design Strategy Team, you will work on Fidelity Labs incubators, which are small teams run like startups. Incubator teams dig into challenging, ambiguous, human-centered problems that you might not immediately associate with the investment world, but which are on the forefront of where finance, technology, work, currency, health, global business, and data intersect. You will be charged with designing the research, understanding the human lens of the problem, identifying insights and opportunity areas, leading ideation, and testing through prototypes.

The Design Strategy Team at Fidelity Labs started in 2005 and has strong executive support-often, the incubators read-out to the CEO and chair of Fidelity Investments. You will not only have the chance to work with team mates from leading schools and design firms but also with partners such as the Stanford, MIT Media Lab, IDEO, and Institute for the Future. Team members say they love working at Fidelity Labs because they can sink their teeth into tricky problems, have balanced lives, and continue to hone their craft in a collaborative and supportive environment.

See what the team is up to at

The Expertise We're Looking For

  • Direct experience in Design Research / Design Strategy / Experience Strategy
  • 10 years of direct experience in Design Research / Design Strategy / Experience Strategy with at least 16 projects in your portfolio
  • Background working on multiple projects at a design or innovation firm
  • Can lead a cross-disciplinary team in empathy work
  • Knows how to lead small teams through ideation
  • Can design and lead user testing from paper prototypes through MVP
  • Is appreciated for being a master story-crafter and storyteller
  • Optimistic, creative, and curious

The Purpose of Your Role

The design strategist on each incubator is charged with designing the research, understanding the human lens of the problem, identifying insights and opportunity areas, leading ideation and testing through prototypes. You will make sure the human voice is never lost in decision-making.

The Skills You Bring
  • Possess the ability to design and execute qualitative research using a number of methods based on project goals and timelines
  • Synthesis expertise-ability to get to the "so what," actionable insights, key frameworks, and opportunity areas from research so the whole team can move forward
  • Can test prototypes, taking learnings as a springboard for iteration
  • Bonus points for
    • Quantitative research methods
    • Usability testing
    • Analytics
    • Designing from data
    • Visualization skills

The Value You Deliver
  • Help the team see the human side of every conversation
  • Help the team collaborate effectively
  • Help the team draw insights from the user research, get why it's so important, and keep that voice alive
  • Help the team see where, when, and why to prototype

How Your Work Impacts the Organization

Our greatest inspiration will come from outside our walls; our customers hold the opportunities in their hearts, in their minds, and in their guts. They need people like you to interpret their needs from between the lines of what they say. You and your team will develop new services and products that help people achieve their goals.

About Fidelity Labs

At Fidelity Labs, we use emerging technologies and human-centered design to create visionary products and services that improve people's financial lives. As the innovation engine for Fidelity Investments, we provide expertise to the rest of the firm on new tools and techniques, while also incubating potential new lines of business.

For more information about working at Fidelity Labs, visit Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.