Officer/Manager Officer/Manager …

Svb Financial Group
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Svb Financial Group
in Boston, MA, United States
Permanent, Full time
Be the first to apply
KYC Officer Manager

For more than 30 years, SiliconValley Bank (SVB) has helped innovative companies and their investors move boldideas forward, fast. SVB provides targeted financial services and expertisethrough its offices in innovation centers around the world. With commercial,international and private banking services, SVB helps address the unique needsof innovators.

Join us at SVB andbe part of bringing our clients world-changing ideas to life.

Reportingdirectly to the Head of Relationship Advisors, this role will manage a team ofeight KYC Officers accountable for all client outreach for Know Your CustomerKYC information to satisfy regulatory requirements, serving clients acrossTechnology, Life Science, Wine & Global Fund Banking. 

With guidance from the Headof Relationship Advisors, this individual will be responsible for the followingessential functions:

Oversee & monitor teams execution
  • As the teams Manager, this individual will:
    • Monitor team cycle times, i.e. time to intakework, research, contact client, submit obtained information back to assignedKYC analyst

    • Monitor teams production, inclusive ofidentifying and solving for backlogs capacity challenges

    • Monitor teams engagement with client, toinclude client responsiveness, client communication, and client relevance, is grounded in client set-up, segment and industry

    • Monitor teams quality, to include first touchresolution and quality submitted Request for Information RFI packages to KYCanalyst

Buildcritical partnerships

  • Asthis role sits in FLOD, it will be critical that this individual build solidrelationships across FLOD and SLOD to include partnerships with:

    • FLODRelationship Management, ensuring leaders have visibility in productionvolumes, client impacts and client experience

    • SLODKYC Teams, ensuring roles & responsibilities across KYC, CAS Resolution andKYC Officers are executed against as defined in teams remit

    • UK,China & Israel KYC teams, assessing KYC process and impact to client whenclient has SVB accounts in and outside US

Manage KYC Pipeline
  • Supported by Relationship Advisors BusinessPlanning & Support teams, partner with KYC Analyst team to:

    • Forecast future volume and assess impact toteam capacity

    • Group client outreach by parent / childrelationship

    • Re-balance KYC Officer queues when volumespeak in team member queues

Building KYC Officer Team& Design/Assess Process

  • As this a new role for SVB, this individualwill help recruit eight KYC Officers to service KYC activities acrossTechnology, Life Science, Wine & Global Fund Banking

  • Individual will be accountable for:
    • Assessing current KYC volumes and determiningteam capacity to support KYC activities relative to new client onboarding,client periodic reviews and KYC remediation's

    • Building workflow to account for internalpartners and clients, to include KYC Analysts and Relationship Management teams

    • Building teams initial remit with long-termgoal to scale activities broadly across segments served with team ultimatelybeing aligned to segment & client portfolio

    • Establishing team KPIs to monitor teamperformance


     7 10 years of banking, risk management,compliance or client service experience

     3 5 years management experience, leadingKYC and/or client service teams

     Must possess a Bachelors degree

Primary Location: United States-Massachusetts-Boston
Work Locations:
Job: Banking Commercial
Organization: SVB Financial Group.
Schedule: Full-time
Job Posting: Apr 22, 2020, 11:44:30 PM