Project Manager, Technical Support Team - LIVE Events

  • Competitive
  • Boston, MA, USA
  • Permanent, Full time
  • Fidelity Investments
  • 18 Dec 17 2017-12-18

Project Manager, Technical Support Team - LIVE Events

The Senior Project Manager is a core member of Executive Briefing Center technical production team who operates and manages highly specialized technology-differentiated conference and collaboration facilities to apply the latest technologies for business success. Service offerings encompass live meeting/event support, advanced audiovisual systems, audio/video/web conferencing, live streaming media, multimedia production, web design/production, technology demonstrations and research & development consulting.

The Expertise We're Looking For

• Bachelor's degree or equivalent experience

• Strong event support background with at least 5-10 years of experience

• Audio/Visual industry certification (CTS preferred)

• LIVE production experience

The Purpose of Your Role

The Product Manager will work directly with event planners and communications teams to manage the technical needs, expectations and ultimately lead the LIVE production of an event held at the Executive Briefing Center. The primary role will be event production with a secondary role based on the candidate's deepest experience they bring to the group.

The Skills You Bring

• Your proven ability to improve support processes and customer experience.

• Your demonstrated technical, analytical and problem solving skills.

• Your customer focus and dedication to customer satisfaction.

• Your excellent written and verbal communication skills.

• Your deep technical knowledge in Audio/Visual systems

• Your LIVE event management skills, camera and/or mixing console experience.

• Your possession of good working knowledge of desktop and IT systems, PC and Mac hardware, Windows OS and MS applications, iOS, technical troubleshooting and issue resolution.

• Your interest in fostering innovation

• Your ability to identify opportunities for continuous improvement

• Your interest in web development

The Value You Deliver

The Project Manager is expected to help us continue to provide world-class technology differentiated support to our client facing businesses and our top level executive leadership. The Executive Briefing Center consists of a small, close team of individuals who all bring their own unique expertise to the firm. This group leads innovative technology pilots as part of the support model and is expected to look forward to bring continuous improvements to our systems as well as showcase new technologies that may have interest to the business.

How Your Work Impacts the Organization

End User Collaboration and Productivity provides worldwide technology and support to Fidelity's associates. We are an integral partner enabling the firm to deliver innovative, scalable, industry-leading investment tools that enable our associates to achieve a competitive advantage globally.Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.