Squad Leader, Digital Experience Innovation - Boston, MA or Merrimack, NH location

  • Competitive
  • Boston, MA, USA Boston MA US
  • Permanent, Full time
  • Fidelity Investments
  • 18 Mar 18 2018-03-18

Squad Leader, Digital Experience Innovation - Boston, MA or Merrimack, NH location

We are hiring an energetic leader who is truly client obsessed and loves working with teams to design and deliver exceptional products to clients. You will be embedded in a squad and work directly with its members to prioritize and manage what needs to be done and by when. Working with squad members without direct authority over them will be key - you are a servant leader and embody that in how you approach the work. You will coordinate closely with your tribe leader to stay aligned on business goals and make sure your squad is progressing and delivering against them. You will also represent the voice of the customer, whether internal or external, and make sure squad members understand their needs and preferences. To get this work done, you will maintain and prioritize the backlog of user stories that your squad members will use to inform their work.

The Expertise We're Looking For

  • BS/BA degree with 7 years knowledge and experience working with various digital technology vendors, platforms and solutions
  • Experience and comfort within retail investing, client experience environments

The Purpose of Your Role

The Squad Leader will lead the charge to democratize Wealth Management with cost effective and digitally enabled platforms and experience. The Leader will engage clients in an easy, intuitive, elegant digital experience in emerging Digital Channels (such as Voice and IoT) and manage strategic relationships with key partners. He or she will identify areas for strategic innovation.

The Skills You Bring
  • Your strong business acumen and a deep strategic mindset
  • Your experience working with and understanding the needs of customers or clients (internal or external)
  • Your proven analytical skills and experience making decisions based on hard and soft data
  • Your commitment to PI's better way of working through greater collaboration and breaking down of silos

The Value You Deliver
  • Enable PI's better way of working- modeling behaviors to support Fidelity's transformation to a better way of working.
  • Deliver business results and customer value - Specific and measurable KPIs to be defined for each squad in your tribe.
  • Set an overall vision to direct and inform the squad's work -Coaching closely with your tribe leader to understand and drive alignment on the tribe's business strategy, goals, and objectives.
  • Serve as the voice of client or end-user -Representing client needs and requirements to ensure they are well-understood and integrated into the squad's work.
  • Oversee what is delivered by the squad and by when - Prioritizing work through a well-organized backlog of user stories, and clearly communicating what needs to be done and by when.
  • Support and enable the squad to get its work done -Regularly engaging with the squad to offer feedback on work-in-progress, clarify requirements and answer questions.

How Your Work Impacts the Organization

The Digital Planning and Advice organization is responsible for Digital Engagement, Web & Mobile Satisfaction, Digital Financial Planning Solutions Assets under Administration, End to End Digital Sales, PI Net Flows from Emerging New Households and Platform Availability and Stability.Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity employer.