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AVP, Lead Client Services - A&H, Captive

QBE Insurance Marblehead, United States
Posted 3 days ago Remote Job Permanent $100,000 - $150,000
Primary Details
Time Type: Full time

Worker Type: Employee

The opportunity

This role will lead the sales and relationship function for claims by managing client partnerships and marketing differentiators to support business growth and profitability. Serve as the single point of contact for internal and external partners by fostering inter-departmental collaboration and building effective relationships.

Primary Responsibilities
• Facilitate strategic sales approach by guiding and encouraging team collaboration and knowledge-sharing to drive a consistent, cohesive approach to building and developing sales opportunities
•Manage continuous improvement initiatives by reviewing existing portfolios and identifying opportunities to increase profitability and add value
•Cultivate a professional company reputation by upholding organizational values and sharing best practices with direct reports to keep communications consistent and aligned with company image
•Manage services of existing client base by collaborating with senior leaders to share information and identify and capitalize on opportunities for business growth
•Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
•Promote inter-departmental collaboration and drive cohesion between Claims/Loss Control, Business (including shared services) and Customers to increase profitability and add value
•Act as single/primary point of contact to trouble shoot technical/service issues from agents, brokers and policyholders by designing and utilizing innovative solutions to ensure outcomes are achieved, lessons learned are documented and shared, and highest-quality customer service is delivered
•Contribute to the development and implementation of annual and long-term division-wide strategic plans and operating policies by building relationships, sharing Claims and Risk specific industry knowledge and addressing business issues with key internal and external stakeholders to achieve business and objectives, operating targets, and budget
•Collaborate and communicate across the entire Claims business unit along with all operating units across QBENA to include Underwriting, Actuary, Finance, Legal, Risk, Global Risk and Treasury/Accounting

Required Education
• Bachelor's Degree or equivalent combination of education and work experience

Required Experience
• 7 years relevant experience

Preferred Competencies/Skills
• Utilize product knowledge to inform clients
•Build and maintain professional networks and channels of communication inside and outside the organization
•Strategic planning
•Analysis of portfolios
•Communicate information in a clear, well-organized, and professional manner both internally and externally
•Establish a high degree of trust and credibility with others
•Utilize personal credibility to influence others
•Act fairly, ethically and with integrity when decision-making, managing or working with a team and corresponding with customers
•Build and capitalize on beneficial internal and external relationships
•Persist through challenges and setbacks
•Motivate and inspire others
•Share knowledge and educate others

Preferred Experience
• Insurance industry experience
•strategic professional relationship management
•experience managing or leading others
•increasing levels of responsibility

Preferred Knowledge
• Principles and processes for providing customer service includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
•Products and concepts relating to the insurance industry
•Principles and methods for showing, promoting, and selling products or services; sales techniques, and sales control systems
•Events affecting the industry, including understanding of competition and the marketplace

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE - let's make it happen!

US Only - Travel Frequency
• Frequent (approximately 10+ trips annually)

US Only - Physical Demands
• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type
• Individual Contributor

Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.


Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $100,000 - $150,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
* * * * *

Annual Salary Range: $110,000 - $165,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
* * * * *

Annual Salary Range: $125,000 - $187,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID  321343
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