MES Support Analyst MES Support Analyst …

Cognizant
in Hopkins, MN, United States
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hopkins, MN, United States
Permanent, Full time
Be the first to apply
Competitive
MES Support Analyst
Mandatory Skills: Support Analyst with minimum 6 to 8 years of IT experience in supporting business applications for Manufacturing
* Prior experience working in SLA based ticket/incident servicing engagement:
a. Experience in Troubleshooting, Job handling, Transaction failures, user issues & reporting etc
b. Practitioner to specialist experience in upgrade & lifecycle business applications
c. Installation, configuration, customization & enhancements of applications
* Experience working with a ticketing system - ServiceNow/Remedy/HPSM etc
* Excellent problem solving skills
* Excellent customer service skills
* Good vendor communication skills
1. L2/L3 support Activities - Incident fixing, Problem resolution, Service request fulfillment, Change Management, Minor Enhancements
2. Analyze and address functional, technical & operational issues & challenges
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