Application Support Analyst Application Support Analyst …

Cognizant
in St Louis, MO
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in St Louis, MO
Permanent, Full time
Be the first to apply
Competitive
Application Support Analyst

We are looking for Application Support Analyst foran immediate need. This is a client-facing role & the candidate will haveregular interactions with various client managers.



Responsibilities:

This job demands L1 Application Support, Monitor applicationhealth check and involvement in Event, Incident and Problem Management Process.

· Perform L1 Application Support services on a 24x7x365 basis globally .

· Monitor applications and be a key stakeholder inCustomer Incident and Change Management Process.

· Regularly perform data analysis to determineCustomer's program performance and identify areas of improvement

· Enter all incidents and service requests intoCustomer's Service Management tool

· Assign incidents generated by monitoring toolsto corresponding application and support teams using SOPs.

· Escalate and engage Incident Requests and ChangeRequests to respective application teams using escalation matrix.

· Communicate and correlate any events triggeredduring a change window to corresponding application teams to ensure applicationavailability.

· Increase quality of work through streamlining ofprocesses, reducing incident counts, innovating wherever/whenever possible, andthrough various other continuous improvement opportunities.

· The approved service management tool(s) (e.g.,Remedy) will serve all specific incidents, changes and service requests. Anyrequests outside the approved tool(s) will be discussed and mutually agreedupon between Customer and Cognizant.

· Monitor services in “Dynatrace Synthetic” foravailability and performance of applications.


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