3rd Party Administrator Performance Analyst

  • Competitive
  • Charlotte, NC, USA
  • Permanent, Full time
  • Brighthouse Financial, Inc.
  • 16 Oct 18

3rd Party Administrator Performance Analyst

Brighthouse Financial is a new company established by MetLife. We're on a mission to help people achieve financial security. Built on a foundation of industry knowledge and experience, we specialize in offering essential annuity and life insurance products designed to help customers protect what they've earned and ensure it lasts more predictably. In an industry that often has a reputation for complexity, confusion, and cost, Brighthouse Financial is different. Our approach includes simplicity, transparency, and more value so customers can face the future with confidence.

Brighthouse Financial is seeking passionate, high-performing team members to help us carry out our mission and be part of an exciting journey toward improving the financial futures of our millions of customers. Sound like you? Read on.

Role Value Proposition:
The Third-Party Administrator (TPA) Performance Analyst will assist in the execution of governance and oversight controls to monitor the delivery of critical functions provided by third-party administrators. The role has a primary function in receiving and analyzing performance data (e.g., Service Level Agreement (SLA) attainment) provided by the TPA and verifying the accuracy and completeness of that data against transaction-level detail.

Key Responsibilities:

  • Perform review of TPAs' independent reports (e.g., SSAE18 and user entity controls) to assess TPAs' internal control environment and identify exceptions or other discrepancies
  • Execute SLA Dashboard on a monthly basis to monitor Service Level Agreement (SLA) results and identify any areas in which contractual service levels are not attained or are otherwise trending negatively
  • Execute Trend Analytics Dashboard on a monthly basis to monitor transaction volumes of key operational metrics
  • Analyze transactional data on a daily basis to validate the SLA results reported by the TPA
  • Coordinate TPA and BHF operations audits, and provide guidance on process documentation

Essential Business Experience and Technical Skills:
  • Experience with risk and compliance management, SOX financial controls, and executing internal controls in a third-party service provider model
  • Strong background in trend and data analytics, ability to interpret data and provide meaningful analysis and recommendations
  • Proficient understanding of operations process workflows
  • Strong organizational skills; ability to manage multiple tasks and requests
  • Ability to build effective relationships and work with business partners at all levels
  • Undergraduate degree

Key Relationships :
  • Reports To: TPA Performance Manager
  • Other Key Stakeholders: Third Party Administrators (TPAs), BHF internal partners (IT, Finance, Procurement, Compliance, Internal Audit, Financial Controls), Service Delivery Managers, Operations Process SMEs (Operations)

Up to 10%

Number of Openings: