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The Director, CX User Research will be responsible for building and leading a team of user research professionals who will work collaboratively with teams across the organization to design and develop the next-generation omni-channel experience at TIAA. This leader is responsible for conducting end-to-end research, utilizing a wide variety of methodologies to help create an understanding of our users (current and future), their needs and the opportunity this uncovers for our products.
This role will play a critical strategic and leadership role in reimagining how customers interact with TIAA. The Director, CX User Research will relentlessly advocate for the customer and inspire teams to push the boundaries of whats possible for compelling user experiences that deliver on our vision of caring for our customers finances up to and through retirement.
This position requires a thoughtful leader and outstanding communicator who is comfortable working cross-functionally and influencing different personalities and perspectives. This leader will work closely across various functional areas, including digital, data analytics, UX, brand/marketing and technology.KEY RESPONSIBILITIES:
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