Director of Communications Director of Communications …

in Charlotte, NC, United States
Permanent, Full time
Last application, 18 May 20
in Charlotte, NC, United States
Permanent, Full time
Last application, 18 May 20
Director of Communications
All companies + Hiring difference makers. ☰ Director, Plan Event Communications Quality & Efficiency New 💼 TIAA 📅 19 hours ago Post Date Apply for Job Share this Job COMPANY OVERVIEW:

TIAA is a unique financial partner. With an award-winning track record for consistent performance, TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. TIAA has $1.1 trillion in assets under management (as of 6/30/2019) and offers a wide range of financial solutions, including investing, banking, advice and guidance, and retirement services.

For more information about TIAA, .


This position reports to the VP, Plan Event Communications (PEC), and is primarily responsible for leading the PEC Quality & Efficiency team to drive improvements to design and delivery of participant communications around retirement plan changes and complex transitions.  The ideal person will be a dynamic leader with strategic agility, process discipline, and a results-focus.  They understand business complexities and the requirement to simultaneously manage output for multiple projects.

  • Lead team responsible for managing business activities, updating communications templates and driving process efficiencies  
  • Provides PEC team members with insight to ever-evolving technology.
  • Partner with technology to enhance capabilities and increase use of automated processes and digital delivery
  • Develop processes and routines to drive quality and consistency of content, managing relationships with internal or external editorial resources
  • Triage team issues, build forecasting models, manage capacity and budgets
  • Create management reporting to measure productivity and efficiency improvements
  • Lead change management efforts

Required Qualifications:

  • 5+ years management experience in marketing/communications production, digital experience delivery or managing operational processes
  • Bachelors Degree
Desired Qualifications:
  • Masters Degree
  • 5+ years experience leading process and/or digital improvement initiatives
  • Six Sigma certification

Equal Employment Opportunity is not just the law, its our commitment. Read more about the .

If you need assistance applying due to visually or hearing impaired, please email .

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information
  • Requisition ID: 1725761
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