L2 Application Support - Fixed Income

  • Negotiable
  • Charlotte, NC, USA Charlotte NC US
  • Permanent, Full time
  • Synechron Inc.
  • 06 Apr 18 2018-04-06

Synechron Inc., on behalf of its large financial client, is seeking an Application Support Specialist (L2) with Fixed Income experience to join us a long-term project with our large financial client in Charlotte, NC.


•             Resolve application specific (functional) user queries and production incidents, with a focus on Problem Management techniques in order to establish root cause.

•             Make recommendations on how to permanently resolve re-occurring incidents and see through to implementation.

•             Document support activities, which include support tasks and outages, procedures

•             Support projects including deployments, disaster recovery exercises and migrations.

•             Co-ordinate incidents with the internal Application Development, Quality Assurance and Technology infrastructure teams. 



•              5-10 years of experience

•             Domain knowledge of banking sector/Capital Markets- specific to front office/middle office work

•             Ability to create and maintain effective relationships and to facilitate action from technical resources using a collaborative approach.

•             A proven track record in root cause analysis and experience in the use of root cause analysis and problem solving techniques and tool.

•             Experience of databases e.g. SQL, Oracle etc

•             Excellent verbal and written communication skills

•             Excellent organizational skills with demonstrative experience in building relationships across an organization in order to achieve goals.



•             Bachelor degree in Information Systems, Computer Science or a related field, or work related experience in the IT field or an equivalent combination of education and work experience.

•             Java, XML,SQL

•             Strong UNIX/LINUX knowledge

•             UNIX shell scripting and/or Perl

•             Experience with Oracle, SQL, Stored procedures/views