TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
The BU Risk and Controls Manager will work in the Business Enablement team to support Retail Client Services (RCS)-related risk management and offshoring functions relating primarily to TIAA Bank Operations. TIAA Bank Operations in scope for this rule are Consumer Operations, Bank Financial Crimes, and Commercial Operations. This role reports to the Director of Business Execution & Oversight. This role may be located in Denver, CO, Charlotte, NC or Lewisville, TX.
This person will be responsible for partnering with RCS leaders/managers to understand and manage risk management-related activities. This includes, but is not limited to, involvement in tasks related to risk and issue remediation (e.g., self-identified issues, audit findings), business continuity plans and associated testing, standard operating procedure (SOP) oversight, and offshoring process management.
Assist in defining risk information and tools needed for the management of business unit process or products and ensure the capture of appropriate risk-related data to support the measurement and management of risk.
Support the development and implementation of policies and procedures that are in line with corporate guidelines.
Support the implementation and ongoing use of governance, risk and compliance tools within the business unit.
Support the implementation of risk and control self-assessment and related processes and the optimization of the control environment.
Promote the adoption of a controls and compliance culture through training and consulting activities.
Partner to review, update and consolidate the existing business continuity plans. Participate in the management of business continuity testing as needed.
Advance process documentation through oversight and maintenance of the SOP inventory. In addition, mature the process job aid inventory to the same level of accuracy and timeliness as the SOPs.
Work to further align / standardize the teams offshore management practices with onshore practices. Partner in the identification of new offshoring opportunities for RCS and then help manage the process to move the identified work offshore.
Operate with a continuous improvement mindset in order to improve and/or expand the teams existing capabilities (e.g., mature the reporting from manual PowerPoint reports to online report dashboards)
5+ years of experience in risk, compliance, operations, audit and/or legal in a financial services company or related experience.
Skilled working with Microsoft Excel, PowerPoint and Visio.
MBA or other advanced degree.
Experience with Bank Operations specifically Consumer Operations (e.g., Deposit Operations), Bank Financial Crimes and/or Commercial Operations (e.g., Commercial Real Estate, Vendor Equipment Financing).
Strong analytical, organizational and project management skills with experience managing multiple projects across different business areas.
Strong project management discipline and demonstrated success overseeing projects to completion.
Strong ability to influence others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership.
Self-directed and motivated; ability to plan work and execute independently.
Experience defining, mapping and redesigning business processes.
Clear communication and presentation skills.
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