Come join a diverse and collaborative team of researchers who work directly with product design teams to build the best experience for our clients most important interactions with Vanguard. Our work ranges from generative to evaluative, ethnography to usability. We are looking for expert user experience researchers with a range of broad skills in qualitative and design research methods as well as proficiency in quantitative research methods and analysis. You will have a real passion for uncovering user needs, effectively communicating research insights, and collaborating with software engineers, designers, data scientists, content strategists and others to craft superior experiences for Vanguard customers across all businesses, products, and channels.In this role, you will:
Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client focused model. Vanguard believes that Client Experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys.
What it takes:
We are Vanguard. Together, were changing the way the world invests.
For us, investing doesnt just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose and thats how weve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Lets make it count.
Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing.
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.Posted 4 Days AgoFull time130792
Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.
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