Service Delivery Consultant - Charlotte, NC

  • Competitive
  • Charlotte, NC, USA Charlotte NC US
  • Permanent, Full time
  • Bank of America Corporation
  • 22 Apr 18 2018-04-22

Service Delivery Consultant - Charlotte, NC

Job Description:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.

Responsibilities:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.

Required:

  • 5 - 7 years' experience in technology, service delivery and/or project management
  • Excellent presentation and communication skills that must adapt between technical and non-technical audiences, which vary from executive to junior level associates
  • Superior organizational skills and demonstrates an ability to work under condensed timelines with multiple application team partners across the organization
  • Able to negotiate and build relationships with strategic partners and application teams
  • Strong execution skills by quickly adapting to a fast changing environment, takes initiative and is a self-starter
  • Solid understanding of project management methodology and standards
  • Proficient with Microsoft Office Suite products (i.e. Excel, Word, PowerPoint, Visio, Project)

Desired:
  • Global Records Management policy knowledge
  • PMP Certification


Shift:
1st shift (United States of America)

Hours Per Week:
40