Training Coordinator

  • Competitive
  • Charlotte, NC, USA Charlotte NC US
  • Permanent, Full time
  • Brighthouse Financial, Inc.
  • 20 May 18 2018-05-20

Training Coordinator

Brighthouse Financial is a new company established by MetLife. We're on a mission to help people achieve financial security. Built on a foundation of industry knowledge and experience, we specialize in offering essential annuity and life insurance products designed to help customers protect what they've earned and ensure it lasts more predictably. In an industry that often has a reputation for complexity, confusion, and cost, Brighthouse Financial is different. Our approach includes simplicity, transparency, and more value so customers can face the future with confidence.

Brighthouse Financial is seeking passionate, high-performing team members to help us carry out our mission and be part of an exciting journey toward improving the financial futures of our millions of customers. Sound like you? Read on.

Role Value Proposition:

The Training Coordinator updates and organizes company training programs for the organization overall. The Training Coordinator manages the business Learning Management System (LMS), works with the business and HR team to identify and analyze training needs, and develops metrics and reporting for measurement. This individual is responsible for coordinating logistics and schedules for all types of learning including new employee orientation, and may assist with developing curriculum and delivering courses.

Key Responsibilities:

  • Oversees and governs all training content and materials on Brighthouse Financial's Learning Management System. This includes online courses, videos, course properties, curriculum assignments, learning plans, instructor-led training. Creates and maintains custom LMS reports, surveys, evaluations, notifications, and content site pages.
  • Responsible for the administration of training programs, including in-person sessions as well as online courses, videos, etc. Includes scheduling courses for attendees and facilitators, as well as the physical set-up of training rooms and facilitation of things like catering and equipment needs. Prepares and distributes training aids.
  • May write initial draft material for new training programs; reviews, evaluates and modifies existing and proposed programs; recommends appropriate changes.
  • Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
  • Develops and maintains continual education support materials to be used for reference once training has been completed.

Essential Business Experience and Technical Skills:

  • 3-5 years of experience in a Training Administrator or other relevant support role
  • Bachelor's degree or equivalent experience in professional environment
  • Extremely strong verbal and written communication
  • Tremendous attention to detail and effective organizational skills
  • Ability to operate efficiently in a fast-paced environment with multiple competing priorities
  • Working knowledge of SAP/SuccessFactors Learning Management System is required