Brokerage Operations Manager Brokerage Operations Manager …

Fidelity Investments
in Jersey City, NJ, United States
Permanent, Full time
Last application, 16 Feb 20
Fidelity Investments
in Jersey City, NJ, United States
Permanent, Full time
Last application, 16 Feb 20
Brokerage Operations Manager
Job Description:

The Team

You are an influencer who consistently makes a positive impact. You are passionate about coaching, managing and leading approximately 10-15 associates to work hard collectively as a team! You're a motivator, focused, fast-paced and inspired by change. You can coach to key behaviors that help drive business results. You empower others to accept feedback and develop an environment focused on growth and development. You encourage others to create the best customer experience possible.

Alternative Investments Managers lead an end to end operations business that supports over $30B in customer assets. Alternative Investments is a complicated and nuanced product space with manual, industry wide processes in place to support transactional activity. The Alternative Investments Manager can navigate these processes, introduce automation where applicable and ensure the ultimate client experience or our clients. The role may include leadership of a small call service desk as well as operational teams.

The Expertise You Have

• 2+ years of management experience is preferred

• Alternative Investments experience is a major plus

• College degree or applicable work experience

• Series 7 or 99 license (or within 90 days of hire)

The Skills You Bring

• Your problem-solving ability encourage creative solutions

• Your effective communication skills

• You know how to adapt and be flexible when the business changes

• Your proven ability to establish links across the organization

• Your ability to grow and deepen industry relationships

The Value You Deliver

• Crafting lifetime relationships and playing a meaningful role in the customer experience

• You will help find opportunities to drive the business towards a first-class digital experience

• Supporting associates daily and coaching to desired behaviors

• Fostering an environment of passion, growth and development

• Leading others through change

• Implementing standards for optimized performance delivery, aligned with industry best practices

• Partnering with Technology resources to ensure product rollouts to deliver maximum benefit to Fidelity

• Carefully managing, monitoring and reporting results along with assessing and mitigating risk

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.



Brokerage Operations