Delivery Excellence Operations Executive (PMO Lead)

  • Competitive
  • Mount Laurel, NJ, USA
  • Permanent, Full time
  • TD Bank Group
  • 16 Dec 18

Delivery Excellence Operations Executive (PMO Lead)

Company Overview

About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Job Description

The Delivery Excellence Operations Executive is a member of the US Strategic Portfolio Delivery (SPD) Team responsible for the coordination, prioritization, resourcing and implementation of broad scale project initiatives in the AMCB business in support of growth of US business. Accountable for AMCB compliance with all EPDE policies and standards for governance, Effective challenge and approval of all program/project artifacts, including SCOPE materials if applicable, Continuous improvement and adoption of new and existing PDG capabilities and initiatives, Financial and Portfolio Investment and performance reporting.


  • Must be eligible for employment under regulatory standards applicable to the position.

  • • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
    • Accountable for AMCB compliance with all EPDE policies and standards for governance
    • Effective challenge and approval of all program/project artifacts, including SCOPE materials if applicable
    • Continuous improvement and adoption of new and existing PDG capabilities and initiatives
    • Financial and Portfolio Investment and performance reporting
    • Managing Strategy, Special projects and the day to day operations of SPD Supports strategic alliance as point of contact with business segment Heads and key Stakeholders
    • Partners with multiple Stakeholders to deliver against strategic and tactical solutions designed to drive revenue, efficiency and compliance
    • Will coordinate, co- facilitate, and drive implementation of operational improvement initiatives to re-align resources, improve business line and customer satisfaction and deliver projects on time
    • Responsible for the management of significant projects (e.g., strategic change management, new business and product initiatives, process e-engineering, establishment of control procedures) within this Infrastructure area
    • Develops and maintains the portfolio management, Project Management Methodology and IT governance plans and communicates to the client/line of business
    • Reviews and analyzes all proposed projects to ensure consistency with organization's strategic direction and departmental tactical goals. Verifies that all projects add value to the organization and comply with governance and methodology requirements
    • Conducts scenario planning and analysis to justify the selection and relative risks involved with project and project prioritization
    • Conducts long range portfolio and resource planning analysis to ensure sufficient resource and skill levels are available to meet projected demand
    • Demonstrates that the projects and timing in the portfolio are conducted within the capabilities/capacity of the department and organization
    • Develops the systems and processes to ensure that business, project and employee needs are met in the assignment of staff to projects. Coordinates with resource managers for implementation
    • Ensures that corporate systems are in place to capture accurate project delivery true cost/benefit comparison project by project
    • Works with IT leadership, staffing and training to appropriately forecast staffing needs and skills to ensure proper recruitment, training and development of staff to meet current and future IT needs. Works with appropriate human resources staff to coordinate the training and development of staff
    • Communicates with project managers and assigned staff to ensure resource management process addresses needs of both for staff selection and coordination of resources
    • Acts as the mentor and champion of training and career development processes for Enterprise Project Management (EPMO)
    • Supports and coordinates internal and external audit examinations


    • Bachelor's Degree or equivalent experience
    • 10+ Years of related experience
    • In-depth knowledge of IT Planning.
    • In-depth knowledge of Product platforms.
    • Effective communication abilities and experience with presentations, change management rollouts, analysis and resource planning. Strategic thinker and planner with progressively responsible experience in product management and marketing in financial services or other relevant service sector industries.
    • Strong proficiency in utilizing change management and organizational knowledge to design and deliver on key US Product expansion plans.
    • Strong project management and integration experience required to work across business segments to build core product & service proposition.
    • Proven ability to lead an initiative to streamline project documentation and status reporting to insure efficient outcomes for all TD Product businesses.
    • Experience managing vendor relationships, negotiation and monitoring contracts/service level agreements.
    • Senior level experience in IT management and systems implementations for IT related activities.
    • Expert builder and manager of internal and external relationships.
    • Experience leveraging strong networking and relationship skills to build consensus and advance product strategies through cross functional teams.
    • Clear and articulate communicator with strong personal presence who establishes credibility with audiences inside and outside the bank.
    • Capability and interest to progress within TD Bank to other roles and become part of the succession planning process.
    • Self-motivated and goal-oriented with the ability to seize the initiative, garner consensus and develop and implement an effective strategy.
    • Strong strategic thinking skills and analytical orientation.
    • Strong customer orientation.
    • Sense of urgency and energy for achieving goals; pragmatism to judge the efficacy of new products/services within the organizational context.
    • Willingness to challenge and question the status quo.
    • Strong quantitative, analytic, and project management skills.
    • Broad knowledge of the firm and its key functions.
    • Proven client relations skills.
    • Proven communication skills - both written and verbal.
    • Proven negotiation skills.


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.