Customer Success Manager

  • Negotiable
  • Manhattan, NY, USA
  • Permanent, Full time
  • Michael Page International - US
  • 16 Feb 18 2018-02-16

* The Customer Success Manager will be responsible for day-to-day client success activities spanning from the initial stages of onboarding to continued engagement and retention. You will act as the point person for your clients and drive successful outcomes by partnering with the client, capturing their needs and following through with internal support teams to make things happen.

  • A user experience (UX) analytics and optimization platform that helps

businesses understand how and why users are interacting with their app, mobile and web sites.

We compute billions of touch and mouse movements, and transform this knowledge into

profitable actions that increase engagement, reduce operation al costs and maximize conversion

rates. Using behavioral data, artificial intelligence and big data to provide automatic recommendations

Description

  • Build and maintain a trusted partnership with your customer base and internal stakeholders
  • Ensure great client health by staying on top of clients asks and communicating these requests in a timely manner to relevant internal teams
  • Have impeccable follow through skills - you have a pulse on customer needs and can set expectations on delivery and next steps
  • Be a product advocate and provide guidance and recommendations to customers, strengthening the relationship as well as surpassing expectations
  • Update SalesForce.com with accuracy and attention to detail
  • Technical knowledge to setup of new clients
  • Provide regular analysis of customer cases, trends and other key metrics to both internal and external stakeholders

Profile

  • The ability to influence and get buy-in across the organization and at all levels
  • A proven track record of success building strong relationships with internal and external customers
  • To be open to real-time, constructive feedback in a high energy and evolving environment
  • Wickedly good multi-tasking abilities with a consistently positive attitude... you offer solutions in place of roadblocks
  • To be self-motivated and have a desire to learn quickly, multi-task, and work independently as well as part of a team

Job Offer

Competitive Base Salary + Perks and Bonus