Application Support Analyst Application Support Analyst …

BNY Mellon
in New York, NY
Permanent, Full time
Be the first to apply
Competitive
BNY Mellon
in New York, NY
Permanent, Full time
Be the first to apply
Competitive
Application Support Analyst
Our Team Clearing, Markets & Issuer Services Technology (CMIST) is responsible for application development and support for critical business systems including Repo Edge (collateral management), Enterprise Payment Hub (multi-currency payment processing), and Broker Dealer Clearance (securities clearing), along with approximately 350 other applications used by the following high-priority business services and their clients. Treasury Services Technology (TST) within CMIST is charged with the development and maintenance of state-of-the-art technology solutions for the Treasury Services business. TST is aligned with the business into five sub-segments including: Global Payments, Information & Liquidity, Payments and Receivables, Enterprise Financial Messaging (EFM) and Trade Services. Thanks to TST's delivery of industry-leading solutions, BNY Mellon is the first bank to participate in Real-Time Payments processing and provide full transparency into the status of payments. The Role As an Application Support Analyst, you will have a role in providing technical support to more complex situations in BNY Mellon's Treasury Services Technology (TST). Responsibilities: Troubleshoot and manage incidents, manage support run-book, communicate with technology and operations stakeholders at all levels, facilitate blameless post-mortems, identify follow-up corrective and preventative actions to ensure permanent closure of incidents Provide effective and detailed systems analysis that can contribute to definition of throughput requirements, information and application data flows and alternative approaches. Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) technologies at global level with multiple concurrent users, ensuring control, integrity and accessibility. Take ownership of issues and see through to completion Maintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production. Monitors changes to applications and their operating environment. Analyzes any complex issues. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes. Reviews and analyzes product migrations through all systems environments. May review and execute Change Management scripts. Leads major incident management calls for resolution of high priority incidents. May mentor or provide guidance for junior team members. Contributes to the achievement of area objectives MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus Qualifications Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus Required: Messaging HUB module (AMH), Operating systems knowledge (Windows, Unix, Linux), databases, writing SQL queries Extensive experience with SPLUNK, AppDynamics, Grafana, Analytics software such as ELK stack Experience in supporting and administering DevOps tools as part of the support pipeline e.g. GitLab, Jenkins, Docker, Ansible, Jira etc. Experience with distributed systems with high availability requirements and balancing the service reliability, sustainability, and technical debt for services running at scale Working knowledge of cloud technologies Azure Experience of application support, Incident management, improvement processes & support practices. Excellent communication skills with respect to both technical and non-technical audiences at various levels of the organization Demonstrates high EQ and self-awareness. Inspires teams to engage, innovate and deliver Participate in the 24x7 support coverage as needed - some weekend and Bank Holiday coverage on a rota basis will be expected Strong analytical and problem solving skills Familiarity with ITIL Service Management. Self-motivated ability to do multi-tasking, where the individual has to handle multiple application requests from various sources. Preferred: Familiar with SWIFT, hands-on production support incident management experience, Azure cloud computing concepts BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 96251 Job: Information Technology Organization: Clearing Markets ISS Svcs Tech-HR16624 Requisition Number: 2111760
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