Business Support Manager

  • Competitive
  • New York, NY, USA New York NY US
  • Permanent, Full time
  • Bank of America Corporation
  • 19 Jun 18 2018-06-19

Business Support Manager

Job Description:

The Technology Business Manager function within Global Technology & Operations functions as an interface across the central teams (Business Mgmt, Governance, Finance and Op Risk Mgmt) to the overall FICC Technology organization and other GT&O LOBs

  • Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests
  • Support the overall FICC Technology budget process
  • Provide Horizontal support on all financial reporting for the head of FICC Technology and his CTOs
  • Drive the management information to support key decision making processes such as the QBRs and MBRs

Other functional duties include:

  • Works directly with the existing business management team to build reports and manage supporting functions of the financials for the FICC Tech COO
  • Works directly with the Business Managers in the technology organization on resource allocations/forecast
  • Works directly with key business resources to address project, program and audit information needs

Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on:
  • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
  • Vendor management including A/P process, invoice payment and status, and forecasting
  • General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
  • Organizational metrics
  • Capture key project metrics and information for executive level reporting
  • Financial forecast vs. actual
  • Resource plans (forecast vs. actual)
  • Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
  • Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
  • Vendor management (forecasting/run-rates for SOWs, invoices and contractors)
  • Operational Risk Management - Compliance coordination (mandatory training, etc.)
  • Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O


• Resource management and forecasting
• Vendor management and procurement
• Metrics and reporting
• Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
• Intermediate SharePoint for managing workflow, portals and data repositories
• Superior business acumen
• Team-player
• Extremely strong verbal and written communication skills
• Self-motivated and delivery focused
• Attention to detail
• Good Problem solving skills
• Extremely organized/Good time management skills

Enterprise Job Description
Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

1st shift (United States of America)

Hours Per Week: