Business Transformation Manager
Duties: Analyze processes, products, technologies, and client-experience related data as well as provide insights into improvement opportunities. Support development and implementation of key aspects of the target state operating model and technology platforms. Identify issues and gaps, analyze problems, and provide solutions. Synthesize information from multiple stakeholders or departments and synthesize findings. Produce project reporting and tracking documentation to evaluate progress and quality. Work closely with internal partners, including PMO, technology, credit, and banking, as well as other transformation efforts, and assist when expertise is needed. Prepare presentation material for senior stakeholders to communicate findings and ensure buy-in. Lead and support projects focused on improving client experiences, operating efficiencies, or controls. This position requires 20% domestic and 5% international travel.
Minimum education and experience required: This position requires a Master's degree in Business Administration or related field of study plus five (5) years of experience in the job offered or five (5) years of experience in Corporate Strategy, Consultant, Technical Associate, Software Developer, or related occupation. The employer will alternatively accept a Bachelor's degree and seven (7) years of experience in lieu of a Master's degree and five (5) years.
Skills Required: This position requires one (1) year of experience with working on large transformation efforts of budgets in excess of $10M or affecting 1,000 or more employees. This position requires five (5) years of experience with the following skills: process innovation, product design, change management, and business consulting; collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders within large organizations; problems and analyzing and structuring problems, developing analytical frameworks, designing solutions, and communicating verbally as well as in writing with relevant stakeholders to gain buy-in; and Microsoft Office Suite including PowerPoint presentations and Excel modeling. This position requires 20% domestic and 5% international travel.