Client Correspondence Operations Manager
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Department Profile
Client Correspondence Operations team is responsible for assuring that firms Wealth Management clients are supplied with an industry leading document which is matching or exceeding regulatory requirements and providing most desired information in a clear and useful format. The team cooperates with multiple stakeholders to continuously refine our offering while focusing on risk avoidance and reducing exposure to our clients and the firm. Background on the Position
Morgan Stanley Wealth Management Operations is recruiting a Director for the Client Correspondence Operations team. This position will interface with business partners within and outside of Client Reporting, Operations, Technology, Legal, Compliance, Risk, Vendor Management, and directly with vendor partners to assure accuracy, timeliness of hard copy and e-delivery distribution and implement enhancements.
The Director will help identify and define change opportunities and oversee multiple projects simultaneously from beginning to end. S/he will act as a subject matter expert for Client Correspondence Operations and aim to create efficiencies, improve controls and enhance client experience while focusing on efficiencies. The Director will field inquiries from senior management, the service center, business partners, and branches and be able to handle escalations, critically assess existing processes and propose well thought out improvements. Primary Responsibilities
-Involvement in change related projects. This includes active participation in all phases of the change process. From idea/enhancement generation through business requirement development, testing strategy, test script development, coordination of involvement in testing by impacted Ops team, defect management, into the team test execution and post production review.
-Coordination of the quality assurance process. In addition to reviewing testing done by the QA team.
-Documentation of desktop procedures, best practices, minor development document, post implementation analysis.
-Continuous improvement of the processes, reduction of risk and process streamlining.
-Handling of field office inquiries directed to us by phone, inquiry tracking system or email.
-Analyze metrics reporting, assure relevance and adjust as needed. React to trends and modify processes accordingly. Qualifications: Skills required
-Bachelor in economics, accounting, finance, or related field
-Minimum 4-6 years of experience in a related field at a large financial institution or a top consulting firm
-Ability to develop strong working relationships with Business, Technology and Operations
-Superior analytical thinking and problem solving skills
-Ability to work effectively on multiple projects under tight deadlines
-Excellent interpersonal as well as verbal and written communication skills
-Ability to influence a broad group of Operations and Business Managers as well as non- managers.
-Excels at operating in a fast pace, community environment while being adept at changing focus quickly to competing priorities.
-Knowledge of financial services industry products, processes and best practices.
-Proficiency in Microsoft Office Skills desired
-Familiarity with a software development lifecycle (SDLC) methodology
-Supply and Vendor Management
-User Acceptance Testing