Commercial Card, Senior Product Manager, VP

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • JPMorgan.
  • 25 May 19

Commercial Card, Senior Product Manager, VP

JP Morgan's industry-leading commercial card offeringincludes Purchasing Card, Corporate Card (T&E), Single Use Account and OneCard products.

  • As a product development manager, you will behelping drive innovation to deliver enhancements to our end-to-end clientand/or cardholder experience
  • You will participate in and support end-to-endprojects and programs at the client and cardholder levels, including productstrategy, product development, product controls, evolution of our development /end-to-end customer experience / compliance models, and internal and externalpartner engagement.
  • You will be taking Product ownership of one ormore key initiatives in our 2019 and/or 2020 Book of Work

Responsibilitiesinclude:

  • Create data delivery roadmap for 2020 &beyond to deliver consistent, seamless experience to clients and cardholders inthe domains of card program management, card account management, and reporting. This roadmap will complement thestrategy/roadmap of our proprietary client-facing platform, PaymentNet.
  • Support product concept development. The scopeof work will include: concept assessment, business case development, clientimpact measurement and documentation, concept prioritization, as well asdocumentation of the intended end-to-end customer experience.
  • Serve as the Product Owner in the agile context
  • Own and deliver detailed documentation ofexisting product and data delivery capabilities; build and manage an ongoingrelease process to update and communicate changes to product capabilities
  • Explore targeted proofs of concept to harnessprocessor data to deliver incremental value to clients/partners throughinnovative models.

  • The points below have been carefully considered as being essential for the role. Your background must accurately reflect all of these for your application to be considered.
  • 5 years of experience in product development
  • Experience with Agile methodology
  • Ability to conceptualize enhancements with end-to-end customer experience in focus
  • Demonstrated ability to work in a highly matrix organization as well as with internal and external partners in a collaborative manner. Partners will include: Client experience, Voice of the Customer, Client and Cardholder Servicing, Client Onboarding, Technologies, Finance, Partnerships Team, as well as Legal/Risk/Compliance/Controls.
  • High-energy with the ability to adapt to a fast paced and changing environment
  • Familiarity with Wholesale Payments and/or Commercial Card is a plus
  • Experience with developing and managing Application Programming Interfaces (APIs) is a plus
  • Demonstrated ability to frame and articulate product strategies and/or customer experience strategies; demonstrated ability to frame/articulate recommendations and options to senior leadership a plus
  • Demonstrated ability to narrate effectively in writing (specifically, PowerPoint) and verbally a plus