ETrading Production Support

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Bank of America Corporation
  • 18 Nov 18

ETrading Production Support

Job Description:

Work as a level one support for the rates business. The rates support role requires someone who can work high pressure trading environment and assimilate information from multiple sources quickly. The role requires a good problem solver, and someone who can adhere to strict procedures and guidelines which include incident, service request and change management.

Other skills required:
•The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and their environment
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst's diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents

Role Responsibilities:
The role is currently part of the global team that provides 24*7 coverage for the Rates business.

• First point of contact for business requests and reported impact (Business facing)
• Manage issues by communicating to relevant stake holders through normal communication channels, raising incidents and problem records.
• Monitoring and alerting of critical trading system environments
• Release implementation and post-release testing
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
• Accurate tracking of support effort to enable effective management reporting
• Enforcement of change management policy
Desired Job Skills

The core set of technical skills that are beneficial in the role are:
• Operating systems: Solaris, Linux, Windows
• Programming languages: Python, .NET, Java
• Scripting languages: Unix Shell, Perl, Python
• SQL (Intermediate level: multi-table joins, grouping results, etc...)
• Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging)
•Incident and problem management, flowing the standard ITIL process

Relevant areas of business expertise would include:
• Product knowledge - Fixed Income (particularity in Rates cash or swaps), Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives
• Electronic trading and exchange connectivity
• Market data distribution
• Risk and P/L delivery

1st shift (United States of America)

Hours Per Week: