Executive Director - Regulatory Renewals and Remediations - NYC - Firmwide Operations Executive Director - Regulatory Renewals and  …

Morgan Stanley
in New York, NY
Permanent, Full time
Last application, 20 Oct 20
Morgan Stanley
in New York, NY
Permanent, Full time
Last application, 20 Oct 20
Executive Director - Regulatory Renewals and Remediations - NYC - Firmwide Operations
Department Profile:

One of the largest divisions in the Firm, Operations is the first line of defense for Morgan Stanley's financial and reputational well-being and essential in delivering value to our clients. Operations is responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. The Operations Senior Management team are passionate about our people development and providing best in class employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning, and proactive career management


Shared Service and Banking Operations delivers industry leading operational solutions by aligning the right functions, people, processes and tools into ten core disciplines offering tailored client service levels that are efficient, controlled and compliant with regulation. Our core disciplines include: Asset Servicing, Cash Management, Client Data Management, Global Banking Services, Loans Servicing, Network Management, Payments (Wireless and Disbursements), Reconciliation's, Settlements and Tax Operations.

Team Profile:

Client Regulatory Services (CRS) is an Operations group within Shared Services and Banking Operations (SSBO) that is responsible for adherence to client regulatory requirements during the life of the client's relationship with Morgan Stanley. This includes Anti-Money Laundering (AML) Client Reference Screening, Know Your Client (KYC), and other non-AML/KYC regulations such as MIFID, QIB, QFC, Dodd Frank, EMIR, HKPI, etc. The team is comprised of regulatory SMEs that provide support and regulatory control to global Business Units and stakeholders. The teams work on cross-functional projects in support of changed or new regulations, processes and controls that have an impact across the Firm coordinating with Legal, Compliance, Change the bank and Technology.


We are hiring an Executive Director to lead the EMEA Regulatory Renewals and Remediations team in New York. The position reports into the Global Head of Regulatory Renewals & Remediations.

Role Description & Responsibilities:
•Strategic leadership and build-out of EMEA Regulatory Renewals and Remediations Fleet/ Squad to enable delivery of an on time and quality focused program.
•Team management, which includes providing active coaching, conducting regular career conversations, supporting employees' career development aspirations, ensuring team members are equipped with appropriate functional and professional skills to perform the jobs.
•Partner directly with their senior BU and Technology stakeholders to define the future state and execution strategy of their respective area/group. Institutes and manages controls within their respective area and mitigates operational risk.
•Run the operation as a business taking into account client service needs, cost-effectiveness and value add.
•Manage and own the budget for their group, and is accountable for the effective delivery of services within budget.
•Perform supervisory functions; this includes implementing quality and control governance in the team, review quality results, identify gaps and address accordingly with an aim of improving the team's data and process quality.
•Establish effective working relationships with Compliance, Global Financial Crimes, Business Units, Risk, Audit, and Technology.
•Serve as the point of escalation for the team in handling complicated client cases or other operational matters by facing off Business Units and Compliance.
•Manage audits and reviews, including internal audit, external regulatory inquiries, external audit and internal compliance testing.
•Facilitate continuous process improvement and innovation to drive simplification. Work with Change the Bank and Technology Teams and explore strategic development and execute changes that enhance operational efficiency and reduce operational risk in the process.
•Work with Regulatory Interpretation & Operations Advisory, Compliance and Global Financial Crimes in view of changes in regulations and standards. Understand the requirement, define and execute operational process and control, including roles & responsibilities between key groups. *LI-SG1


•14+ years management experience in consulting for or directly with financial institutions in operations, change management, and/or technology.
•10 years+ team and people management experience of remote processing teams in a financial institution.
•Effective problem solving skills & ability to multi-task in meeting business demands which may be urgent and tight deadline.
•Strong risk & control awareness working in Operation by identifying risk in the operational process and working with team and stakeholders in mitigating the risk.
•Deep understanding of financial services regulatory environment, including KYC and Regulatory Refresh.
•Ability to communicate and interact effectively with Business Units, Compliance, and global teams
•Excellent verbal and written communication skills.
•Strong attention to detail, curious & inquisitive.
•Actively leverage networks and use initiative to expand own and others understanding of front to back. business process and technology.
•Is self-confident, demonstrates integrity, business-appropriate behavior and leads by example.
•The successful candidate will be able to demonstrate a proven track record of control and organisation at a senior level in a demanding and changing environment.

What we offer

•International environment and future career opportunities within our division
•Significant role in defining future state operations
•Possibility to learn about the financial markets and global regulations
•Participation in major, global projects related to regulatory changes which have been re-shaping the financial industry
•Welcoming and inclusive environment, strong corporate values and work ethics
•Extensive training offerings
•Active social life, the possibility to join diverse employee networks

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. *LI-SG1

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