Executive Technology Support Engineer

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • JPMorgan.
  • 21 May 19

Executive Technology Support Engineer

Our Global Technology Infrastructure (GTI) Group is filled with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

As a member of the Executive Offices Technology Support Team, you will deploy and support desktop technology to JPMorgan Chase senior executives and their staff. Employing a proactive support model, you will help ensure a seamless technology experience for our senior executive staff.

Responsibilities:

  • Available on a 24x7x365 basis to provide desktop technology support to senior executive users.
  • Analyze, design and implement support processes and continual service improvements aimed at improving technology performance and minimizing impact of technology changes to senior executive users.
  • Create and execute the implementation strategy for new technology deployments impacting the senior executive users.
  • Employ a proactive approach aimed at minimizing technology issues impacting the senior executive users.
  • Lead all activities and tasks related to supporting technology used by senior executive staff.
  • Manage efforts from the internal and external teams with regard to specific projects impacting the senior executives.
  • Liaise with GTI management to determine the needs of the senior executive users and identify technology solutions that meet those needs.
  • Liaise with GTI Engineering and Operations teams to diagnose and resolve all technology issues affecting the senior executive users.
This role requires a wide variety of strengths and capabilities, including:

  • Minimum of five years relevant work experience.
  • Experience in leading or coordinating activities across a diverse group of professionals with visibility to senior management.
  • Excellent organizational, planning, problem solving and decision making skills including experience with project management methodologies.
  • Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
  • Demonstrated ability to work independently as well as collaborate across technology towers.
  • Experience troubleshooting and resolving hardware and software issues related to desktop/laptop computers and mobile devices such as smartphones and tablet computers.
  • Thorough understanding of Windows 7 and 10 Operating Systems, Windows Active Directory, MS Exchange 2010/2013, MS Office 2012/2018, MS SharePoint 2007/2010, Blackberry Enterprise Services, Bloomberg, RSA SecurID, Citrix Receiver, LAN/WAN and file & print infrastructures.
  • Solid working knowledge of iOS devices.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

Ready to use your expertise and experience to drive change? Apply today.