Front-office Trading Application Support Front-office Trading Application Support …

Credit Suisse
in New York, NY, United States
Permanent, Full time
Last application, 18 Feb 20
Competitive
Credit Suisse
in New York, NY, United States
Permanent, Full time
Last application, 18 Feb 20
Competitive
Credit Suisse
Front-office Trading Application Support
We Offer
The Rates Risk team is responsible for multiple high-demand applications providing intra-day and EOD risk with a large batch processing footprint. We adhere to strict delivery timelines to downstream consumers providing risk and PnL to product control, credit risk and market risk
The team is global in scope with colleagues in Singapore, London, India and Poland providing a follow the sun support model.

Key Responsibilities
  • Provide the best possible service via the vendor engagement to our business partners
  • Build an outstanding support team through training, innovation, process and procedure
  • Culture leadership is key to succeeding in this role
  • Mentor team members and give them the best possible environment to learn and excel in their roles.
  • Contribute to the continuous improvement plan and foster close collaboration with external teams and groups
  • Explore new possibilities such as machine learning and AI


You Offer
Essentials Skills and Qualifications:
  1. Experience of running a front office application support team
  2. Experience of successfully handling large vendor engagements
  3. Product knowledge ideally gained through supporting the specific functional areas
  4. Detailed working knowledge of ITIL and DevOps practices
  5. Experience building high performing support teams
Desired Skills and Qualifications:
  1. Self-Motivated, critical thinker with strong problem solving skills
  2. At least 5 years' experience leading a support team
  3. Deep understanding of support concepts with an ability to quickly learn new applications
  4. A consistent track record of driving improvements within a support team to streamline process, improve stability and providing class leading support
  5. A strong personality who is willing to challenge established operating practices with external teams and groups
  6. Explore new possibilities such as machine learning and AI





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