Front Office Trading Support / DevOps

Are you looking for a new opportunity to work in a CIB as FO Support? Come join Talan as we have many opportunities in NYC. The successful candidate will work in New York's team in charge of providing support for a wide range of applications working within a global organization. We're actively searching for a support analyst to ensure issues are resolved from start to finish. He will be able to think quickly and deal with pressure at all times.

The successful candidate will:

  • Troubleshoot/Resolve Application issues
  • Following up on escalation processes, incident  and problem management of  issues
  • Create and keep documentation current on all applications supported.
  • Understanding and working with internal partners on improving processes and making applications reliable.
  • Creating and maintaining all incident/problem tickets
  • Other duties and/or projects, as assigned
  • Ability to communicate issues/ resolutions with internal partners, showing proper customer service skills 

Required Qualifications

Technical Skills:

  • Solid knowledge of SQL, Unix, Python
  • Operating Systems - Windows/Unix skills
  • Scripting languages – Shell ,Perl, SQL
  • ITIL, Fidessa/ITRS monitoring skills
  • Troubleshooting skills

Other must have skills:

  • Excellent written and verbal communication skills
  • Proactive and results oriented, sets high standards of performance
  • Detail-oriented and well organized
  • Strong analytical skills, follow-up capability and problem solving ability
  • Knowledge of financial products
  • Experience working with a high pressure environment

Required Education and Experience:

  • Minimum of 2 to 5 years of work experience within an application support role
New York, NY, USA New York NY US