Group Manager, Client Processing
Client Processing - M3Manages a medium to large-sized team or multiple small Client Processing teams. Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.Manages Client Processing activities through other managers or a large team of senior professionals.Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented. Identifies and implements process improvements to improve the experience for all stakeholdersRecruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.Provides input into departmental budgets and planning. May develop business plans for team/group operations.Manages one or more Client Processing teams.Contributes to the achievement of team objectives. Qualifications
Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 7-10 years of total work experience is preferred with at least 1-3 years in management. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans. Primary Location:
United States-New York-New York Internal Jobcode:
Customer/Client Service Organization:
AIS Operations-HR08997 Requisition Number: