WP - Service Lifecycle Management "SLM 2.1"

Work Package Service Lifecycle Management "SLM 2.1" Description Sheet
Objectives

Airbus North America IM (Information Management) is looking for an experienced Agile Project Manager and SLM expert that shall drive the completion and deployment of the Airbus North America SLM processes.

The objective is to analyze the as-is framework, IM & Customer Service Product Catalog and other active service delivery and asset management initiatives. Develop processes and governance supporting the phases of the as-is framework. Identify and propose solutions to close gaps through the developed processes. Establish agreed SLAs with the customers through the support of the IM business partners. Perform the initial launch of the process cycle.

This role will work under control of IM Governance, accountability of the IM Domain Leads and support of all IM Service Delivery Managers and Business Partners.
Activities

The Services to be provided by the Service Provider include but are not limited to all those responsibilities listed below, including all relevant tasks and activities which are, by reasonable inference, necessary to accomplish the Service outcomes required of the Service Provider hereunder
Develop process maps including RACI and governance for each SLM process phase.
Address / Close each gap in the current service product catalog(s).
Facilitate local SDM to EU Product Service Lines to establish end to end reporting
Design and execute the process to establish and agree on SLAs with customers
Establish links between application repository (Alfabet) and service products
Ensure all service products and associated impacting applications are the referential in the ITSM tool (ServiceNow)
Establish consistent monitoring, reporting, formatting and governance from both internal and external suppliers and establish the method of transfer to the Airbus analytics team for process
Arrange and execute individual or team workshops, daily standups, sprint reviews, etc. with stakeholders
Execute the work package in sprints to ensure momentum and meaningful deliverables in short intervals.

Inputs and/or Dependencies

Support of internal Airbus Domain Leads, Service Delivery Managers, and Governance.
As-is IM and Customer Service Product Catalog
SLM Service Maturity Assessment
As-is SLM Framework
As-is Application Cartography
As-is SLAs from EU and vendors

Required Skills

5-7+ Years' experience in :
Agile Project Management
SLM process development and implementation
SLA / SLO / KPI development and negotiation
Strong verbal and non-verbal communications skills.
Technical skills in ITSM Tools, Project Management Tools, etc.

Deliverables Delivery Dates

Deliverables include, but are not limited to:
A set of process maps and detailed directions for each SLM process phase.
Governance and change management documentation for each SLM process phase.
Completed SLM process for all defined services.

Start Date: ASAP
Duration: 6 Months
Delivery Dates
Month 1 - Process map completion
2-4 week sprints for all activities and deliverables.

Complexity level : HIGH