Platform Support Analyst-OST Production Services (Specialist Application Support Analyst) Platform Support Analyst-OST Production Services  …

BNY Mellon
in New York, NY, United States
Permanent, Full time
Be the first to apply
Competitive
BNY Mellon
in New York, NY, United States
Permanent, Full time
Be the first to apply
Competitive
Platform Support Analyst-OST Production Services (Specialist Application Support Analyst)
TheBank of New York Mellon is a provider of investment services and investment management and we are aworld-renowned leader in each. When combined, the power of our extensivecapabilities can help drive your success in markets around the world. BNYMellon is the corporate brand of The Bank of New York Mellon Corporation.

BNY MellonTechnology's mission is to provide our business partners with technology based solutionsthat enhance their ability to be successful through world-class softwaresolutions maintained on a stable and secure infrastructure, and to provide ouremployees with the tools and means to enhance their professional qualificationsand careers.


Our Team

Operations and SharedTech (OST) owns the ecosystem through which BNY Mellon's products andservices are delivered to our clients and our internal business operationsteams. We provideCustody/Cash/Settlement services, run BNYM's digital platform (NEXEN) alongwith associated shared services, oversee the technology portfolio for Custody,Alternative Investments and Sub-Accounting products, and drive operationaltransformation through technology to make our clients and us moreefficient. OST's world-class engineersbuild solutions with an 'empathy first' principle. We believe that our productsand services are superior when we know our clients, users, and partners - andthat the more embedded we are with them and the more we interact with them, themore empathy we exercise.

The OST ProductionServices Team is dedicated to ensuring that our technology environments arebest in class. Our Production Services team runs the systems that keep BNYMellon running. Our mission is todeliver a full IT service management lifecycle across all run-the-bankapplications and infrastructure support with the purpose of providing acontrolled, secure, and predictable production environment.

Our team members use their technical skills and businessknowledge to bring forth solutions that will take our company into thefuture. If you are a collaborativecontinual learner with a global mindset and a desire to contribute to ourcompany's top priorities, this is the place for you.

The Role

As part of the OST Production Services team, we are lookingfor a Platform SupportAnalyst.



Key Responsibilities:
  • Ability to work additional hours as required bybusiness need
  • Infrastructure support
  • Support of BNY Mellon customizations
  • Participate in Agile based software developmentmodel
  • Provides guidance on technical subject matter toassociates.
  • Troubleshooting moderate to complex issues.
  • Contributes to the achievement of teamobjectives.
  • Provides off hour support as needed


Specialist Appl Support Analyst->> Maintains and supports applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. May allocate/coordinate work within a team/project. Analyzes system requirements. May review SCM plans and SCM scripts/programs.Monitors changes to applications and their operating environment. Analyzes any complex issues. Provides application support input with regard to SCM activities. May interact directly with clients regarding project activities. Recommends technical solutions on application problems. Reviews and analyzes product migrations through all systems environments. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of related teams' objectives. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 6-8 years of diverse experience in information technology required, experience in the securities or financial services industry is a plus.

Qualifications
Bachelor's degree in computer science or a relatedBachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 6-8 years of diverse experience in information technology required, experience in the securities or financial services industry is a plus.discipline, or equivalent work experience required, advanced degree is beneficial, 6-8 years of diverse experience in information technology required, experience in the securities or financial services industry is a plus.

Essential:

  • Experiencewith Linux (RHEL), Apache, Tomcat,.NET
  • Experiencewith the agile methodology.
  • Experienceworking in geographically dispersed teams
  • Experienceworking with large databases (MS SQL Server, Ctree)
  • Windowsserver administration skills


  • PowerShelland visual basic scripting
  • SQLadministration and query building
  • BasicDB administration and query building

Niceto Have:

  • Workingknowledge of DevOps tools GIT, JIRA, ServiceNow, Ansible, Kibana, Solarwinds,Splunk, AppDynamics Prometheus, MoogSoft,etc.)
  • Workingknowledge of Event Management principles, methodologies,
  • Internet Information Services (IIS), SOAP,SSL/TLS protocols, SecurityCertificates,
  • Log analysis
  • Strongproduction support background
  • Incident& problem management background
  • Fullstack development knowledge
  • Real-worldRESTful web services experience
  • Workingknowledge of cloud based technologies, containerization.


BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-New York-New York
Internal Jobcode: 45139
Job: Information Technology
Organization: Operations & Shared Technology-HR13644
Requisition Number: 2003051
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