• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Moody's
  • 2018-05-20

Senior Operations Analyst

Location: New York, NY, USA

The RPA Solutions Team's objective is to automate business processes with high resiliency and efficiency.

The Senior Operations Analyst serves a primary role for identifying processes that would benefit from automation, standardizing and streamlining those processes, and managing the pipeline of future automations for the Automation Architects.

  • Supervise a global tactical operations team and/or manage cross-functional projects that support the end-to-end MIS ratings process, business transformation directives or evolving regulatory requirements
  • Proactively identify opportunities to standardize business processes and enhance operational controls and efficiencies
  • Supervise team performing root cause or deep dive analyses, remediation efforts and/or process improvements
  • Demonstrate Subject Matter Expertise on Rating Processes as well as Policies, Procedures and Guidelines
  • Coordinate with the analytical community and other Moody's teams (e.g. ODC, Compliance, Government and Public Affairs, Legal, MIT, etc.) to effectively resolve outstanding requests/inquiries
• Supervise team generating senior management reporting and implement processes to validate that reports are complete, accurate and produced on time
• Lead and manage projects for new automations (including issues, risks, and dependencies)
• Support RPA stakeholders by maintaining status reports; tracking issues, risks, and dependencies; generating performance metrics and owning the content of Standard Operating Procedures, etc.
  • Must have a solid understanding around implementing change requirements as part of a structured change control process as well as problem solving issues that arise in day to day running of RPA processes.


• Undergraduate BA/BS degree in business, finance/economics, management or similar field; MBA a plus
• 5-10 years of operational control, business process and/or business analysis experience with strong analytical and problem solving skills
• Ability to interact comfortably with different levels of management and articulate/present issues clearly and succinctly
• Self-starter and team player with ability to meet tight deadlines and balance multiple, competing priorities
• Outstanding interpersonal skills with the ability to reach across organization to successfully resolve requests/inquiries
• Highly organized and efficient, with an attention to detail and excellent communication skills
• Experience managing projects required
• Ability to supervise, facilitate, negotiate, and resolve interpersonal or inter-team conflicts
• Excellent Powerpoint skills and strong knowledge of MS Excel and Word
• Knowledge of Moody's rating systems, analysis tools and operational processes a plus

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.2 billion in 2017, employs approximately 11,900 people worldwide and maintains a presence in 41 countries. Further information is available at www.moodys.com.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

New York, NY, USA New York NY US