• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Citi-US
  • 2019-04-21

TTS Liquidity- Pricing and Client Experience Product Manager-AVP

TTS Liquidity- Pricing and Client Experience Product Manager-AVP

  • Primary Location: United States,New York,New York
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19011897


Description


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The TTS Liquidity - Pricing and Client Experience Product Manager role will lead an effort to create a process for monitoring and improving client experience for LMS North America. The product spectrum includes Interest Bearing Demand Deposit Accounts (IBDDA), Investment Sweeps, Earnings Credit Rate (ECR), Transfer Balance Account (TBA) products as well as Deposit Account Control Agreement (DACA) service.  The role entails serving as the checkpoint on any new implementations to ensure they are going in correctly as well as helping to map out and drive forward process improvements to systemically fix the situation.  The Project Manager will also work closely with functional and control partners, such as Market Managers, global Product counterparts, Legal, Risk, Compliance, Technology, Operations and Client Services.

Key Responsibilities:
  • Client Experience - Process Improvement
    • Serve as the checkpoint on any new implementations to ensure they are going in correctly
    • Create / maintain client on boarding process flows
    • Map out and drive forward process improvements to systemically fix the situation
    • Manage projects, run focus groups and facilitate cross-functional meetings driving outcomes
    • Lead efforts aimed at resolving Risk issues and concerns (e.g., action plans)
    • Collaborate with Technology and Operations in defining business requirements for technology enhancements as well as conducting testing
    • Maintain DACA records and respond to DACA service inquiries and requests

  • Pricing
    • Conduct monthly reviews of client rates to ensure accuracy
    • Perform portfolio reviews to ensure clients are priced properly across products
    • Lead efforts aimed at identification and correction of pricing errors and calculations
    • Facilitate processes related to bulk client rate changes (e.g., post Fed Funds rate hikes or cuts)
    • Ensure implementation of accurate DACA billing for clients


Qualifications

  • Bachelor's Degree required
  • 3+ years relevant work experience;
  • Client Service, Product or Project management experience strongly preferred; familiarity with deposit products is preferred but not required
  • Strong organizational and communication skills; resilience; teamwork
  • Ability to manage and influence within a matrix organization
  • Self-motivated and goal orientated
  • Highly organized and responsive
  • Strong skills in Microsoft Office (Excel, PowerPoint, Word)