UX Chapter Lead
UX Chapter Lead
At Fitch, we strive to build products that are intuitive, enable clients to quickly find and use data and become a critical part of day-to-day workflows. We are seeking a User Experience Chapter Lead who can transform our product development processes and resulting products. S/he will be focused on:
• Putting users at the center of all our designs
• Developing UX culture and UX talent
• Developing processes to validate, measure and provide user feedback for continuous product improvements
• Working in an Agile environment
This role is a strategic hire for Fitch. S/he will build a UX discipline and culture across multiple product development teams. S/he will ensure that UX is a critical element of all our projects. S/he will establish standards and common end-user personas to guide our designs.
The scope of this position covers the user experience for Fitch's public facing products and all internal systems.
The UX Chapter Lead will manage a team of UX/UI staff who are shared across multiple agile squads. The Chapter Lead and the UX/UI team will partner closely with Tribe Leads, Product Owners, internal subject matter experts and clients (existing and prospects) to deliver outstanding user experiences. S/he will participate in the full product development lifecycle from initial product ideation and business case development through implementation and ongoing enhancements.
We expect that this manager has deep experience with the institutional capital markets and financial services sectors and the products that serve those business customers. S/he needs to:
• Understand our core products and information architecture
• Conduct interviews with clients and internal subject matter experts
• Guide the develop of a compelling UX - the finding, presentation and utility of complex financial data
Fitch has recently started a broad adoption of our Agile development methodology. The UX Chapter Lead will play a critical role in this transformation, ensuring that user centered design principles are fully embedded in our new ways of working. Specific Responsibilities for the UX Chapter Lead
Strategic: Define an overall UX strategy & vision
• Establish a base-line assessment of current UX development processes and the state of existing products
• Chart out a UX strategy and a practical migration plan - a transformation of our UX development processes and products
• Be our UX evangelist
Tactical: Build UX our capabilities
• Coach the existing team
• Build a community of strong UX and UI design staff & consultants
• Define processes, tools, best practices and internal skills to test user experience and collect feedback
• Establish UX success metrics
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity, employees work in an environment where they can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.