UX Designer, Branch Innovation

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • JPMorgan.
  • 25 May 19

UX Designer, Branch Innovation

At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.

A user-centric view is paramount for the role, while providingsimple, fun and enriching digital experiences for our customers.You will be working in a fast-paced environment alongside our product,IT/development, and business teams to deliver new experiences through effectiveartifacts (from customer journeys, service blueprints and ecosystem maps toparticipatory design prototypes and wireframes). A balanced understanding ofstrategy, research, interaction and visual design is a must for the role.

Key skills and responsibilities

  • Design and develop beautiful and compellingtechnology-enabled experienced for customers and bankers in Chase branches(living within and extending outside the four walls of the branch)
  • Closely collaborate with internal teams andexternal consultants, to deliver inspiring and actionable designs that considercustomer desirability, technical feasibility and business needs
  • Adeptat translating insights from user research, and synthesizing them intoactionable design principles and concepts
  • Canwork independently with intelligent initiative, and collaborate easily andproductively with teams, develops and sustains effective andcooperative working relationships with direct reports, peers, managers, andexecutives
  • Great collaboratorand team player, with experience working cross-functionally, and influencingoutcomes
  • Actively listens, hears and understandswhat is said and not said, and with nuanced comprehension of meaning and intent
  • Flexibility/adaptability: Ability tochange direction based upon team and stakeholder consensus

  • Adept and empathic human-centered designer,creative thinker and thought leader, who can conceive and articulate beautiful serviceexperiences
  • Experience workingwith a with design consultancy or internal team, on projects that encompassboth brick and mortar retail and UX design, hospitalityor retail design experience a plus
  • Experience thrivingin a fast-paced, collaborative, cross-disciplinary and geographically dispersedenvironment
  • A portfolio that includes a breadth of work indigital service design
  • 3 yearsof experience in experience design and graphic/visual development required
  • BFA or BA required
  • A portfolio with samples of work must be reviewed before an interview will be scheduled