Plainview administrator

  • negotiable
  • Columbus, OH, USA Columbus OH US
  • Permanent, Full time
  • Vertiv
  • 14 Aug 18 2018-08-14

This role is responsible for programming those changes into the system in such a way to ensure minimal impact to the existing user community. Current users of this platform include Executives (need reporting for decisions), Project/Program Managers (responsible for creating and managing project plans, schedules and resourcing requests), Resource Managers (responsible for managing the effective use of IT resources including utilization and task assignment) and Team Members (responsible for entering weekly timesheets)

  • Configuration
    • Configuring the client instance of Plainview
    • Maintaining the specific data of the IT organization inside the tool including organizational structures and resource population
    • Building and maintaining the technical workflows to match client business processes
    • Maintaining data structures used to capture critical IT operational data used to make decisions
    • Configure additional modules not enabled in the initial implementation
    • Supporting regular updates of the environment, and all the associated testing, configuration, and training
    • Extend tables, structures and calendars to meet existing and future business needs• Build lifecycles (workflows) to match SXM IT processes
    • Training and Support
    • Assist system users (approx. 400 users and likely increasing) with questions -- this role is the primary support point for this centralized system
    • Establishing the onboarding training material for new employees and system users
    • Proactively train and correct users on proper usage of the system to ensure data integrity is maintained at all time
  • Reporting
    • Generating requested executive reporting
    • Creating and maintaining reporting dashboards for the user community
    • Building reporting portals customized to teams within the IT organization
    • Investigating ways to extract data into reports to support business needs
    • Establishing and monitoring data flows in/out of the system such as (but not limited to): business reporting, xls updates maintained in Sharepoint, manual time reporting update files.
  • Administration
    • Constant evaluation of the system operations and output to detect and resolve issues before they become obstacles of system usage
    • Release/Change management of the platform to ensure changes are fully tested and communicated before deployment
    • Constant evaluation of the quality of the data in the system including an entry for all sources to ensure standards are followed
    • Monitoring the creation of work and reporting on non-compliant data entry
    • Reconciliation of data sources to ensure data in the system is maintained
    • Ensuring high availability of the system for the user community
    • Maintaining the capitalization fields used by finance and accounting and detecting any gaps in the data being sent to these organizations
    • Maintaining the organizational structure inside Plainview as it changes
    • Maintaining a current resource listing using various inputs including HR notifications, RM notifications, and data from the tool
    • Security management of sensitive planning data included in the system
    • Evaluation, and as a needed correction, of Plainview operations against the current security and Compliance guidelines
    • Support for audits of the systems (SOX, Financial Audit, etc.)
    • Communications and User Support
    • Inform system users of any changes or information that will help ensure full utilization of the platform
    • Notification to users of downtime, maintenance or other impacting system events
    • Ongoing management of the external system documentation (Sharepoint)
    • Proactive follow-up with any issues with usage of the system
    • Prompt response to user community questions and issues
    • Trouble/Problem management using ITSM management tools
    • Vendor Management• Investigate problems and identify solutions or a need to contact the vendor for answers or problem resolution
    • Submission and management of trouble tickets with the vendor
    • Mastery of the vendor user community and set of tools to gain insight from other users in the Plainview community
    • Data Analysis and Presentation
    • Building metrics to monitor and report the health of the data in the system
    • Support users in identifying or creating output mechanisms to provide data as needed
    • Creating  executive reporting and presentations based on data generated by the system
    • 2--4 years of experience in a Project Management (PMO) environment
    • Extensive hands-on experience with the SXM instance of Plainview
    • Strong experience in all MS-Office applications, used to import data in/out of the platform
    • Experience reconciling data sources to ensure the system contains clean and verified data
    • Understanding of how databases are configured, specifically as it relates to the performance of queries and the impact of various queries against applications platforms
    • Ability to create and manage content on the internal Sharepoint intranet site to provide communications to the wide user community
    • Working knowledge with PowerBI is a plus
    • Proven skills and ability to work with IT and Business executives
    • Strong communications skills to communicate with the large user community
    • Bachelor's Degree in Project Management, Computer Science, Information Systems, Business Administration, or other related fields. Or equivalent work experience.
    • Plainview Administrator's Course
    • Completion of PRISMs training (Enablement Paths) for all Roles to understand the complexity of the system